Scaled Account Manager

Coursera; Canada; On-site; CAD 61,000 - 86,000; Full time

Job summary

A global education provider is looking for an experienced Account Manager to manage roughly 100 customers and drive renewals and expansion. Ideal candidates should have over 3 years in B2B sales or customer success within the SaaS industry. The salary range for this position is between $61,800 and $86,000 CAD, depending on experience and education. This role is crucial for ensuring long-term customer success and building executive-level relationships.

Qualifications

• 3+ years of experience in sales, customer success, or renewals within the B2B SaaS industry.
• Proven track record of managing a high-volume book of business (50–70 accounts/year).
• Experience navigating contracting, procurement, and budgeting processes.
• Ability to engage and present to stakeholders at all levels.

Responsibilities

• Own commercial responsibility for ~100 customers and $3M in revenue.
• Manage forecasting and retention, projecting territory performance.
• Drive expansion within the install base by prospecting into new lines of business.
• Build and maintain executive-level relationships with stakeholders.
• Collaborate cross-functionally to translate product features into solutions.

Skills

B2B Sales

Customer Success

Renewals Management

Relationship Building

Risk Mitigation

Tools

Salesforce

Gong

Gainsight

Clari

Job description

Overview

Coursera’s Enterprise Solutions team serves global organizations that seek to upskill or retrain their workforce with the world’s best education. The team is composed of three sub-teams: Sales, Customer Success, and Revenue Strategy & Operations, with members based in offices in Toronto, Mexico, Mountain View, New York, London, Gurgaon, and the UAE.

As an Account Manager, Scaled on our Enterprise team, you will contribute to our solution design for small segment customers and help build the foundation for our scaled SMB and Mid-Market solutions. You will be the primary commercial contact owner for our segmented customers, drive renewals and expansion conversations, and work with our internal teams to ensure a smooth renewal process and long-term customer success.

Job Status: This description reflects a current opening and responsibilities at Coursera.

Responsibilities

• Own commercial responsibility for ~100 customers and $3M in revenue, including renewals, growth, and expansion across Coursera for Business, Campus, and Government.
• Manage forecasting and retention, projecting territory performance, surfacing risks early, and aligning internal teams on mitigation strategies.
• Drive expansion within the install base by prospecting into new lines of business to build net-new pipeline opportunities.
• Build and maintain executive-level relationships, ensuring stakeholders see measurable ROI and engaging with decision-makers across legal, finance, and procurement.
• Develop and execute account strategies, proactively engaging customers to drive early renewals and long-term growth.
• Collaborate cross-functionally, translating new product features into solutions that meet customers’ short- and long-term business and L&D needs, while refining renewal/expansion processes with leadership.

Basic Qualifications

• 3+ years of experience in sales, customer success, or renewals within the B2B SaaS industry.
• Proven track record of managing a high-volume book of business (50–70 accounts/year), consistently exceeding renewal and growth targets.
• Experience navigating contracting, procurement, and budgeting processes with customer decision-makers.
• Skilled at identifying customer risks and implementing effective churn mitigation strategies.
• Ability to engage and present to stakeholders at all levels, from coordinators to C-suite executives.

Preferred Qualifications

• Proficient with Salesforce, Gong, Gainsight, Clari, or similar sales and forecasting tools.
• Highly organized with a knack for automation and streamlining workflows.
• Customer-focused, delivering value to grow relationships and build trust as a reliable partner.
• Strong time management and organizational skills, able to operate effectively under tight deadlines.

Compensation and Eligibility

Coursera offers competitive pay and equitable compensation practices. The base salary range for this role is between $61,800 and $86,000 CAD, with actual base pay dependent on factors including experience, education, and location. The base pay range may change and is subject to modification. This role may be eligible for variable pay, equity, and benefits.

EEO Notice: Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.

Accommodation: If you require a reasonable accommodation to complete any part of the application process, please contact [e-mail].