Scale Operator

Oldcastle Inc.; Acton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading construction materials company in Acton, Ontario is seeking a Scale Operator to process orders and coordinate dispatch operations. The role requires strong attention to detail and excellent communication skills. Candidates should have proven experience in order processing and be capable of ensuring compliance with safety protocols. Opportunities for growth and development within a dynamic team environment are offered.

Qualifications

• Proven experience in order processing and data entry.
• Strong dispatching skills with truck scaling and ticketing.
• Excellent communication for coordinating yard logistics.

Responsibilities

• Process customer orders accurately via phone and email.
• Coordinate dispatch operations for timely deliveries.
• Maintain communication with loader operators and quality assurance.

Skills

Order processing

Data entry

Customer service

Communication skills

Attention to detail

Tools

Command system

ERP platforms

Job description

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.

We are building a world- class team.Make your mark!

You will be a successful addition to our team if you look at change as an opportunity to develop and contribute to the business. You will be successful in your role if you like partnering with the business, presenting new ideas and providing excellent customer service.

Dufferin Aggregates, a division of CRH Canada is looking to hire a Scale Operator!

Overview:

Reporting to the Team Lead, Logistics, the Scale Operator plays a key role in ensuring the accurate and efficient processing of customer and vendor transactions. This position is responsible for scaling trucks, processing orders, coordinating dispatch activities, and maintaining clear communication with internal teams including Sales, Quality Control, Logistics, and Production. The ideal candidate thrives in a fast-paced environment, demonstrates strong attention to detail, and delivers exceptional customer service with a proactive and collaborative approach.

Position Responsibilities:

• Process customer orders via phone and email, ensuring accurate entry into the Command system.
• Coordinate dispatch operations, including vehicle tare, ticketing, and truck scaling, while monitoring on-time deliveries.
• Maintain effective communication with loader operators and quality assurance to manage yard logistics and material flow.
• Provide customer service support, handling inquiries and redirecting them appropriately.
• Perform administrative tasks, such as maintaining tracking sheets, auditing tickets, and supporting billing accuracy.
• Ensure compliance with safety protocols, including PPE usage and reporting violations.
• Support multiple locations, including remote dispatch operations and on-site coverage when needed.

Position Requirements:

• Proven experience in order processing and data entry, preferably using systems like Command or similar ERP platforms.
• Strong dispatching skills, including truck scaling, vehicle ticketing, and coordination of on-time deliveries.
• Excellent communication skills for coordinating with yard staff, loader operators, and quality assurance teams.
• Ability to handle customer inquiries professionally and redirect as needed.
• Detail-oriented with experience in administrative tasks such as tracking, auditing, and billing accuracy.
• Knowledge of workplace safety standards, including PPE compliance and incident reporting.
• Flexibility to support multiple locations, including remote dispatch operations and occasional travel.

CRH Canada Group Inc. recognizes Canada’s diverse landscape. Accommodation is available upon request for applicants with disabilities throughout the recruitment and selection process.