Scale Operator

CRH; Acton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading construction firm in Acton, Ontario, is looking for a Scale Operator to join their team. The successful candidate will be responsible for processing customer orders, coordinating dispatch operations, and providing exceptional customer service. Ideal applicants will have experience in order processing and dispatching, along with strong communication skills. Join us in a role that offers a chance to thrive in a dynamic environment with opportunities for growth.

Benefits

Accommodation for applicants with disabilities

Qualifications

• Proven experience in order processing and data entry, preferably using systems like Command or similar ERP platforms.
• Strong dispatching skills, including truck scaling, vehicle ticketing, and coordination of on-time deliveries.
• Excellent communication skills for coordinating with yard staff, loader operators, and quality assurance teams.

Responsibilities

• Process customer orders via phone and email, ensuring accurate entry into the Command system.
• Coordinate dispatch operations, including vehicle tare, ticketing, and truck scaling, while monitoring on-time deliveries.
• Maintain effective communication with loader operators and quality assurance to manage yard logistics and material flow.

Skills

Order processing

Dispatch coordination

Customer service

Data entry

Communication

Tools

Command ERP

Job description

Job ID:513467

Work Type:Full Time Permanent

Wage: $22.31 per hour

It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.

We are building a world- class team.Make your mark!

You will be a successful addition to our team if you look at change as an opportunity to develop and contribute to the business. You will be successful in your role if you like partnering with the business, presenting new ideas and providing excellent customer service.

Dufferin Aggregates, a division of CRH Canada is looking to hire a Scale Operator!

Overview:

Reporting to the Team Lead, Logistics, the Scale Operator plays a key role in ensuring the accurate and efficient processing of customer and vendor transactions. This position is responsible for scaling trucks, processing orders, coordinating dispatch activities, and maintaining clear communication with internal teams including Sales, Quality Control, Logistics, and Production. The ideal candidate thrives in a fast-paced environment, demonstrates strong attention to detail, and delivers exceptional customer service with a proactive and collaborative approach.

Position Responsibilities:

-Process customer orders via phone and email, ensuring accurate entry into the Command system.
-Coordinate dispatch operations, including vehicle tare, ticketing, and truck scaling, while monitoring on-time deliveries.
-Maintain effective communication with loader operators and quality assurance to manage yard logistics and material flow.
-Provide customer service support, handling inquiries and redirecting them appropriately.
-Perform administrative tasks, such as maintaining tracking sheets, auditing tickets, and supporting billing accuracy.
-Ensure compliance with safety protocols, including PPE usage and reporting violations.
-Support multiple locations, including remote dispatch operations and on-site coverage when needed.


Position Requirements:

-Proven experience in order processing and data entry, preferably using systems like Command or similar ERP platforms.
-Strong dispatching skills, including truck scaling, vehicle ticketing, and coordination of on-time deliveries.
-Excellent communication skills for coordinating with yard staff, loader operators, and quality assurance teams.
-Ability to handle customer inquiries professionally and redirect as needed.
-Detail-oriented with experience in administrative tasks such as tracking, auditing, and billing accuracy.
-Knowledge of workplace safety standards, including PPE compliance and incident reporting.
-Flexibility to support multiple locations, including remote dispatch operations and occasional travel.


Visit our website for more information:crhcanada

CRH Canada Group Inc. recognizes Canada’s diverse landscape. Accommodation is available upon request for applicants with disabilities throughout the recruitment and selection process.