Satellite Tech Support & Customer Success Specialist

Norsat International; Richmond; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Health benefits

RRSP program

Development fund

Job training

Flexible hours

Referral program

Award program

Parking

Job summary

Norsat International Inc. seeks a Client Services Specialist to support customers and internal teams with technical product assistance, troubleshooting, training, and service coordination for our satellite communications and microwave technology products.

This on-site role works closely with Engineering, Sales, Quality and Operations to ensure timely issue resolution, accurate documentation, and an exceptional customer experience, with relocation required and no remote work.

Qualifications

• Diploma or Bachelor's degree in Electronics, Electrical Engineering Technology, Telecommunications, or related field.
• Minimum 1 year of customer service or technical support experience.
• Ability to communicate technical concepts clearly to varied audiences.

Responsibilities

• Serve as primary contact for customer product and technical support inquiries.
• Develop and maintain product reference materials for customers and internal teams.
• Provide technical assistance and troubleshooting via phone, email, ticketing systems, and virtual meetings.
• Manage and track support requests through the ticketing platform with timely resolution.
• Deliver product training to customers, partners, and internal teams.
• Coordinate field support for training, installations, and troubleshooting as needed.
• Investigate product issues and coordinate with Engineering, Quality, and Operations.
• Prepare detailed RMAs and service documentation.
• Create and maintain technical documentation, knowledge base articles, and user guides.
• Support product testing and quality assurance initiatives.
• Recommend technical solutions aligned with customer needs and operational requirements.

Skills

Customer service

Technical support

Troubleshooting

Communication

Documentation

Multitasking

Education

Diploma or Bachelor's degree in Electronics or related field

Tools

Oscilloscopes

Spectrum analysers

Test equipment

Job description

Norsat International Inc. seeks a Client Services Specialist to support customers and internal teams with technical product assistance, troubleshooting, training, and service coordination for our satellite communications and microwave technology products.

This on-site role works closely with Engineering, Sales, Quality and Operations to ensure timely issue resolution, accurate documentation, and an exceptional customer experience, with relocation required and no remote work.