Satellite & RF Systems Support Specialist

Norsat International; Richmond; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Health benefits

RRSP program

Professional development fund

Training provided

On-site parking

Employee events

Job summary

Norsat International is seeking a Product Support Specialist to provide technical support for satellite communication products and RF/microwave equipment. You will troubleshoot hardware and system issues, manage support tickets, train customers, and collaborate with Engineering, Sales and Quality teams to resolve issues promptly.

This on-site Richmond, Canada role requires a diploma in electronics or related field and 1+ year of technical support experience.

Qualifications

• Diploma or degree in Electronics, Electrical Engineering Technology, Telecommunications, or a related technical discipline.
• 1+ year of experience in technical support, electronics troubleshooting, or RF systems support.
• Strong understanding of electronic hardware troubleshooting and diagnostics.
• Experience using RF test equipment such as spectrum analyzers, oscilloscopes, and signal generators.

Responsibilities

• Provide technical support for satellite communication systems, RF products, and microwave components.
• Troubleshoot, diagnose, and resolve hardware and system-related issues.
• Support customers and internal Sales teams through phone, email, and ticketing systems.
• Manage and maintain technical support tickets to ensure accurate tracking and timely resolution.
• Perform diagnostics, testing, and evaluation of returned products and systems.
• Generate RMA documentation, failure analysis reports, and technical service updates.
• Collaborate with Engineering and Quality teams to investigate and resolve product issues.
• Deliver product training and technical guidance to customers and internal staff.
• Develop and maintain technical documentation, knowledge base articles, and service materials.
• Conduct field troubleshooting and customer support activities when required.
• Recommend effective technical solutions based on customer requirements.
• Assist with product validation, testing, and continuous improvement initiatives.

Skills

Electronics troubleshooting

RF test equipment

Customer service

Communication skills

Team collaboration

Independent worker

Education

Electronics/Electrical Eng Tech diploma or degree

Tools

Spectrum analyzers

Oscilloscopes

Signal generators

Job description

Norsat International is seeking a Product Support Specialist to provide technical support for satellite communication products and RF/microwave equipment. You will troubleshoot hardware and system issues, manage support tickets, train customers, and collaborate with Engineering, Sales and Quality teams to resolve issues promptly.

This on-site Richmond, Canada role requires a diploma in electronics or related field and 1+ year of technical support experience.