SAP SuccessFactors Functional Analyst

Pomerleau; Quebec; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

RRSP with up to 5% employer matching

Hybrid work model for corporate roles

Employee stock ownership program

Career growth through real development

Transit pass reimbursement

Minimum 4 weeks of vacation from day 1

Job summary

Pomerleau in Quebec is seeking an SAP SuccessFactors Functional Analyst to join our Enterprise Solutions team. You will enhance HR solutions, translate business needs into functional specifications, configure modules, test changes, and provide Level 2 support in a collaborative, fast-paced environment.

The role requires a strong HR background, 5+ years in HR or HR systems, and at least 3 years with SAP SuccessFactors (Employee Central, Recruiting, Performance & Goals, Learning, or Succession).

Qualifications

• Bachelor's degree in HR, Business Administration, Information Systems, or related field.
• At least 5 years of experience in HR, HR systems, or related HR environment.
• At least 3 years hands-on SAP SuccessFactors experience in a functional/configuration/support role.
• Experience with SAP SuccessFactors modules such as Employee Central, Recruiting, Performance & Goals, Compensation, Learning, or Succession.

Responsibilities

• Develop a strong understanding of HR processes and act as a partner to HR teams and key users.
• Gather, analyze, and document requirements, translating into functional specifications.
• Configure and enhance SAP SuccessFactors modules per standards and best practices.
• Perform functional impact analyses and recommend solutions aligned with business needs.
• Provide Level 2 functional support and resolve application-related issues.
• Maintain thorough functional documentation for traceability of requirements and decisions.

Skills

SAP SuccessFactors

HR processes

Business analysis

Agile / Jira

Stakeholder collaboration

Education

Bachelor's degree in HR/Business/IS

Tools

Jira

Job description

Job Description

Ready to build your career? We want to hear from you.

Within the Enterprise Solutions department, the SAP SuccessFactors Functional Analyst works closely with HR teams, key users, and technology teams to enhance and maintain the HR solutions under their responsibility.

The incumbent combines a strong understanding of HR processes with hands-on experience in SAP SuccessFactors. They analyze business requirements, participate in solution design, perform functional configurations, execute required testing, and provide Level 2 functional support.

They contribute to projects, enhancement requests, and continuous improvement initiatives under the guidance of the manager responsible for HR solutions. The role requires an intermediate level of autonomy and does not include responsibilities related to people management, solution architecture, or technical system administration.

What you will do

• Develop a strong understanding of HR processes and act as a trusted partner to HR teams and key users.
• Gather, analyze, and document business requirements, translating them into clear and effective functional specifications.
• Facilitate or participate in workshops with stakeholders to identify opportunities for process improvement and optimization.
• Configure and enhance the SAP SuccessFactors modules under your responsibility while following established standards and best practices.
• Perform functional impact analyses and recommend solutions aligned with business needs.
• Maintain thorough functional documentation to ensure traceability of requirements, configurations, and decisions.
• Prepare and execute functional testing, document results, and follow up on issues through resolution.
• Support key users during user acceptance testing and ensure delivered solutions meet approved requirements.
• Participate in deployments, validation activities, and post-implementation stabilization efforts.
• Create and maintain user documentation, guides, and reference materials.
• Contribute to user training and knowledge transfer activities for HR partners and key stakeholders.
• Act as the functional escalation point for complex Level 2 incidents and requests, analyzing issues and coordinating resolution efforts when required.
• Identify root causes of recurring incidents and recommend sustainable improvements to optimize HR solutions.
• Participate in the continuous evolution of SAP SuccessFactors by evaluating new features and release impacts.
• Collaborate with technical teams, vendors, and various stakeholders to ensure the consistency and quality of delivered solutions.
• Contribute to governance, planning, and continuous improvement activities related to HR processes and ways of working.

This role could be for you if you have

• A bachelor's degree in Human Resources, Business Administration, Information Systems, or a related field.
• At least 5 years of experience in Human Resources, HR systems, or a closely related HR environment.
• A minimum of 3 years of hands-on experience with SAP SuccessFactors in a functional, configuration, or application support role.
• Practical experience with one or more SAP SuccessFactors modules, such as Employee Central, Recruiting, Performance & Goals, Compensation, Learning, or Succession.
• Strong experience in business analysis, process improvement, functional configuration, and enterprise solution testing.
• Experience providing Level 2 functional support and resolving application-related issues.
• The ability to manage multiple priorities, requests, and deliverables in a dynamic environment.
• Experience working in an Agile environment and with Jira or similar tools (an asset).
• Excellent written and verbal communication skills in both English and French.
• Proficiency with Microsoft 365 applications.

You Will Also Stand Out If You Have

• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent organizational skills, attention to detail, and a commitment to quality.
• A customer-focused mindset and the ability to build collaborative relationships with a variety of stakeholders.
• The ability to simplify complex functional concepts and adapt communication to different audiences.
• Strong autonomy, initiative, and sound judgment.
• A collaborative mindset, intellectual curiosity, and a commitment to continuous learning and development.
• The ability to work effectively with both business and technical stakeholders across diverse teams.

Benefits

• RRSP with up to 5% employer matching
• Hybrid work model for corporate roles
• Employee stock ownership program
• Career growth through real development opportunities
• Transit pass reimbursement — get to work for free
• Minimum 4 weeks of vacation from day one

About Pomerleau

For the past six years, we've proudly held the distinction of being one of Canada's Top 100 Employers. Pomerleau is a national leader in construction, delivering major projects across Canada. We believe in creating a workplace where people feel respected, supported, and empowered to grow. Our culture is built on collaboration, trust, and a shared commitment to doing great work.