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A leading company is seeking an IT professional with extensive experience in Microsoft 365 administration and IT infrastructure. The successful candidate will manage Exchange Online, Teams, and SharePoint services, while also ensuring compliance with data retention policies and voice infrastructure support. Ideal applicants should possess strong technical expertise, effective communication skills, and a collaborative mindset to work across different teams.
Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures
Microsoft 365 Operations
Administer and support Exchange Online, Teams (chat, meetings, voice), and SharePoint Online
Handle hybrid configuration between on-prem Exchange and Exchange Online
Work with PowerShell for administrative tasks and automation
Support tenant configuration, licensing, conditional access, and identity integrations (Azure AD)
SharePoint Platform Support
Fix site issues, manage permissions, and advise on governance practices
Assist with site lifecycle, retention policies, and content migration planning
Work with Records and Compliance teams to ensure alignment with regulatory needs
Telephony and Voice Infrastructure
Support Cisco Unified Communications Manager (UCM), Unity Connection, and gateways
Lead all aspects of Teams Phone System configuration and Direct Routing setups
Resolve voice call quality, dial plans, and integration with meeting room systems
Coordinate incident resolution and root cause analysis for multi-system issues
Interface with vendors and MSPs for advanced support and escalations
Support documentation of technical configurations and SOPs
Contribute to platform roadmap input and transition planning where need
What you must have :
10+ years of experience in IT infrastructure and enterprise collaboration platforms
ITIL v4 certification or experience working in a formal service management framework (ITSM) is preferred
Hands-on expertise and deep proficiency in :
Microsoft 365 administration (Exchange Online, Teams, SharePoint Online)
Hybrid Exchange and Active Directory environments
PowerShell scripting for automation and reporting
Cisco UCS (Call Manager, Unity, SIP trunking, dial plans)
Teams Phone and Direct Routing
Detailed understanding of IT compliance, data retention, and identity / security policies
Experience troubleshooting across sophisticated environments (hybrid, federated, multi-vendor)
Ability to produce clear documentation and provide knowledge transfer to internal staff
Clear communicator and positive collaborator who is able to work independently and within multi-functional teams
Spanish language proficiency is a strong asset
Background in mining, industrial, or regulated enterprise environments is beneficial
Familiarity with Microsoft Defender for M365, compliance center, and eDiscovery is considered an asset
Experience supporting Managed Service Provider transitions or service stabilization projects is considered an asset
For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com
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