SAP Program Delivery Leader

DXC Technology; Montreal; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player seeks a strategic SAP Delivery Partner to manage a comprehensive portfolio of SAP services. This role demands a visionary leader with extensive experience in SAP solutions and project management. You will oversee service delivery, ensuring alignment with client expectations while fostering strong relationships with stakeholders. Your expertise in SAP technologies will drive optimization and innovation, making a significant impact on client satisfaction and business performance. Join a dynamic team committed to excellence and continuous improvement in a collaborative environment.

Qualifications

• 8+ years of experience in SAP delivery and management.
• Strong technical knowledge in SAP solutions and package applications.
• Proven track record in client relationship management and transformation.

Responsibilities

• Oversee the SAP services portfolio and ensure alignment with client needs.
• Develop strategies for portfolio growth and continuous improvement.
• Lead and mentor a team of SAP professionals to enhance service delivery.

Skills

SAP Solutions

Project Management

Leadership Skills

Interpersonal Communication

Client Relationship Management

Innovation and Transformation

Education

Bachelor's Degree in Relevant Field

Advanced Degree (Plus)

Tools

SAP Technologies

BTP

Signavio

Job description

The SAP Delivery Partner will be responsible for overseeing and managing the portfolio of SAP services provided to our clients under Managed Service contracts, including both application development and maintenance and support in all functional and technical system needs. This role requires a strategic thinker with a deep understanding of SAP solutions, strong project management skills, and the ability to lead cross-functional teams to deliver high-quality services that meet client expectations.

Essential Job Functions

• Oversee the complete portfolio of SAP services, ensuring alignment with client needs and contractual agreements.
• Develop and implement strategies for portfolio growth, optimization, and continuous improvement.
• Monitor and report on portfolio performance, including key metrics, financials, and client satisfaction.
• Serve as the primary point of contact for clients regarding SAP services.
• Build and maintain strong relationships with key stakeholders to understand their business requirements and ensure service delivery meets their expectations.
• Conduct regular reviews with clients to discuss performance, issues, and opportunities for improvement.
• Manage delivery execution of SAP services, ensuring they adhere to established SLAs and quality standards.
• Oversee the implementation of best practices, methodologies, and tools to enhance service delivery.
• Manage the resolution of critical issues and escalations, ensuring timely and effective solutions.
• Develop and manage the budget for the SAP portfolio, ensuring financial targets are met.
• Monitor financial performance, including revenue, costs, and profitability.
• Provide regular financial reports and forecasts to senior management.
• Lead and mentor a team of SAP professionals, fostering a culture of collaboration, innovation, and excellence.
• Provide guidance and support for professional development and career growth.
• Ensure effective communication and collaboration within the team and with other departments.
• Fulfill reporting and leadership requirements for the North America SAP practice delivery organization.

Basic Qualifications

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically, 8+ years of relevant work experience in industry, with a minimum of 3+ years in a similar role years of relevant work experience in software engineering and management
• Solid technical knowledge in package applications
• Strong leadership and interpersonal communication skills
• Extensive experience and a recent proven track record in SAP delivery, with a specialization in one or more SAP (or related) technologies
• Established history combining SAP consulting, implementation, and managed services, sold and successfully delivered
• Knowledge of SAP’s product roadmap (S/4, RISE, etc.) and associated technologies and tools, such as BTP, Signavio, etc.
• A continuous learning mindset with a strong desire to understand relevant business insights for assigned clients, including in-depth knowledge of the industry and competitive trends
• Demonstrated record of utilizing innovation and executing client transformation programs to drive strategies, optimization, and modernization
• Track record of developing and expanding client relationships with executive focus
• Proven ability to communicate at all levels of the organization, create solutions to business problems, and present content that resonates with both business and IT stakeholders
• Differentiated expertise in the Aerospace and Defense (A&D) industry

Other Qualifications

• Required to be on-site at the client
• Advanced degree in a relevant field is a plus
• Relevant certifications (e.g., PMP, CTO, or MBA) or advanced training a plus

Please note: The client is in a controlled goods program environment and must comply with the Controlled Goods Program (CGP), which mandates that all applicants hold Canadian Citizenship or Permanent Residency status in Canada

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests .

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

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About the company

DXC Technology is an American multinational information technology services and consulting company headquartered Ashburn, Virginia.