SAP eWM Team Lead

Addmore Group; Montreal; Hybrid; CAD 90,000 - 110,000; Full time

Job summary

A leading SAP resources provider is seeking an experienced SAP eWM Team Lead to manage EWM system support and improvements in Montreal. The role requires deep technical expertise, leadership capabilities, and client-facing skills. The ideal candidate will possess over 6 years of relevant experience, guiding a team and ensuring adherence to processes and quality delivery. This hybrid position allows for 2-3 days onsite work.

Qualifications

• 6+ years of SAP EWM experience, including AMS or support roles.
• Strong understanding of core warehouse processes: inbound, outbound, inventory management, RF, etc.
• Experience leading SAP support teams in a managed services or outsourcing model.

Responsibilities

• Lead and coordinate a team providing L2/L3 support for SAP EWM in an AMS environment.
• Act as the primary point of contact for the client on all EWM-related support issues.
• Drive continuous improvements, minor enhancements, and change requests based on evolving business needs.

Skills

Leadership

Client management

Troubleshooting

Documentation

Education

Bachelor’s degree in IT, Supply Chain, or related field

Tools

SAP EWM

SAP S/4HANA EWM

Job description

Employment Type: Contract Job Number: 12260 Workplace Type: Hybrid

Job Description

Our client is looking for a SAP eWM Team Lead.

Start date: Now
Duration: 6 months
Location: South Shore of Montreal
Language: Bilingual
Work model: Hybrid 2-3 days onsite

Mandate description:

Looking for an experienced SAP EWM Team Lead – AMS to oversee the day-to-day support and continuous improvement of SAP EWM systems within a managed services environment.

The ideal candidate combines deep technical knowledge with leadership and client-facing skills to ensure system stability, handle escalations, and guide the Infosys team of functional and technical consultants.

Responsibilities:

• Lead and coordinate a team providing L2/L3 support for SAP EWM in an AMS environment.
• Manage incident, problem, and service request resolution according to SLAs.
• Act as the primary point of contact for the client on all EWM-related support issues.
• Ensure process adherence, documentation, and quality delivery for all AMS activities.
• Drive continuous improvements, minor enhancements, and change requests based on evolving business needs.
• Collaborate with cross-functional SAP teams (e.g., MM, SD, WM, TM) to manage integrated issues.
• Provide regular status updates, root cause analysis, and reporting to internal and client stakeholders.
• Mentor junior consultants and ensure knowledge sharing and skill development within the team.

Our client is looking for a SAP eWM Team Lead.

Start date: Now
Duration: 6 months
Location: South Shore of Montreal
Language: Bilingual
Work model: Hybrid 2-3 days onsite

Mandate description:

Looking for an experienced SAP EWM Team Lead – AMS to oversee the day-to-day support and continuous improvement of SAP EWM systems within a managed services environment.

The ideal candidate combines deep technical knowledge with leadership and client-facing skills to ensure system stability, handle escalations, and guide the Infosys team of functional and technical consultants.

Responsibilities:

• Lead and coordinate a team providing L2/L3 support for SAP EWM in an AMS environment.
• Manage incident, problem, and service request resolution according to SLAs.
• Act as the primary point of contact for the client on all EWM-related support issues.
• Ensure process adherence, documentation, and quality delivery for all AMS activities.
• Drive continuous improvements, minor enhancements, and change requests based on evolving business needs.
• Collaborate with cross-functional SAP teams (e.g., MM, SD, WM, TM) to manage integrated issues.
• Provide regular status updates, root cause analysis, and reporting to internal and client stakeholders.
• Mentor junior consultants and ensure knowledge sharing and skill development within the team.

Qualifications:

• Bachelor’s degree in IT, Supply Chain, or related field.
• 6+ years of SAP EWM experience, including AMS or support roles.
• Strong understanding of core warehouse processes: inbound, outbound, inventory management, RF, etc.
• Experience leading SAP support teams in a managed services or outsourcing model.
• Strong troubleshooting and debugging skills in both standard and custom EWM functionalities.
• Excellent client management, communication, and documentation skills.
  

Preferred Skills:

• Experience with SAP S/4HANA EWM is a strong asset.
• Familiarity with ticket triage, escalation protocols, and SLA management.
• SAP Certification in EWM or Supply Chain modules preferred.
• Experience in supporting interface issues with automation systems or external WMS/TMS.

Must have Work Authorization for Canada.

The Addmore Group is the premier provider of SAP related resources in Canada. Since 1992, Addmore has been solely focused on providing the right SAP resources to our clients.

#LI - Hybrid

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