SAP CRM Consultant

Quality IT Resourcing; Canada; On-site; CAD 90,000 - 120,000; Full time

Job summary

Quality IT Resourcing in Canada seeks a SAP CRM support specialist to manage Level 2/3 incidents, perform troubleshooting, and coordinate with ABAP teams on enhancements. You will gather requirements, create functional specs, and support integrations across SAP CRM, ECC/S/4HANA, and external systems.

The role emphasizes stakeholder communication, health of CRM systems, and continuous improvement. The ideal candidate has strong SAP CRM experience, can perform fit-gap analyses, and document

Qualifications

• Strong SAP CRM support, configuration and troubleshooting experience.
• Experience managing incidents, defects, service requests, and enhancements.
• Ability to perform fit-gap analysis, impact assessments, and functional documentation.

Responsibilities

• Provide Level 2/Level 3 support for SAP CRM production issues, incidents, service requests, and enhancements.
• Perform troubleshooting, root cause analysis, issue resolution, and application performance monitoring.
• Work with business stakeholders to gather requirements, conduct fit-gap analysis, and develop solution designs.
• Prepare functional specifications, impact assessments, and support CRM configuration aligned with business requirements.
• Coordinate with ABAP teams on enhancements, User Exits, BAdIs, reports, forms, interfaces, and custom developments.
• Support integrations between SAP CRM, SAP ECC/S/4HANA, and external systems, including middleware and data replication troubleshooting.
• Participate in testing, UAT, deployments, release management, and post-production support.
• Drive continuous improvement through process optimization, automation, documentation, and system health initiatives.

Skills

SAP CRM expertise

Incident management

Stakeholder communication

Fit-gap analysis

Functional documentation

Tools

SAP CRM Web UI

Middleware

ECC/S/4HANA integrations

IDocs/RFCs/Web Services

Job description

Must Have:

Reliability clearance or higher

Job Description:

• Provide Level 2/Level 3 support for SAP CRM production issues, incidents, service requests, and enhancements.
• Perform troubleshooting, root cause analysis, issue resolution, and application performance monitoring.
• Work with business stakeholders to gather requirements, conduct fit-gap analysis, and develop solution designs.
• Prepare functional specifications, impact assessments, and support CRM configuration aligned with business requirements.
• Coordinate with ABAP teams on enhancements, User Exits, BAdIs, reports, forms, interfaces, and custom developments.
• Support integrations between SAP CRM, SAP ECC/S/4HANA, and external systems, including middleware and data replication troubleshooting.
• Participate in testing, UAT, deployments, release management, and post-production support.
• Drive continuous improvement through process optimization, automation, documentation, and system health initiatives.

Required Skills & Experience

• Strong SAP CRM support, configuration, and troubleshooting experience.
• Experience managing incidents, defects, service requests, and enhancement initiatives.
• Ability to perform fit-gap analysis, impact assessments, and functional documentation.
• Strong stakeholder management and business communication skills.
• Working knowledge of SAP CRM Web UI, Middleware, SAP ECC/S/4HANA integrations, IDocs, RFCs, Web Services, and interfaces.
• Experience collaborating with ABAP developers on technical solutions and custom developments.
• Experience troubleshooting integration, middleware, and data replication issues.