SAP BTP AI Solution Adoption And Consumption Advisor

SAP; Vancouver; On-site; CAD 69,000 - 150,000; Full time

Job summary

An established industry player is seeking a dynamic AI Solution Adoption Advisor to guide customers in leveraging Business Technology Platform solutions. This role involves collaborating with various stakeholders to enhance customer success through tailored workshops and innovative solutions. The ideal candidate will have a strong background in Data Science and AI, with a passion for problem-solving and customer engagement. Join a forward-thinking team that values inclusion and personal development, and help shape the future of cloud-based solutions in a collaborative environment. If you're ready to make a significant impact, this opportunity is for you.

Benefits

Flexible working models

Health and well-being programs

Learning and development opportunities

Recognition for individual contributions

Diverse benefit options

Qualifications

• 3+ years of hands-on experience with Data Science, Python, and SQL.
• Good understanding of AI, ML, and Generative AI concepts.
• Excellent presentation and communication skills required.

Responsibilities

• Act as an SME for SAP BTP AI solutions and deliver workshops.
• Collaborate with stakeholders to drive customer success.
• Develop tooling and playbooks to enhance customer outcomes.

Skills

Data Science

Python

SQL

AI

Machine Learning

Generative AI

Problem Solving

Communication Skills

Customer Empathy

Team Collaboration

Education

University undergraduate degree in computer science

Higher degree in engineering or comparable

Tools

SAP BTP AI

SAP HANA Cloud

SAP AI Core

Azure AI

AWS

GCP

SAP Cloud Application Programming (CAP)

Job description

SAP BTP AI Solution Adoption and Consumption Advisor

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

The Customer Adoption Advisors act as BTP Customer Adoption Senior Advisor and work as a part of the Adoption and Consumption (A&C) Center in the BTP Solution Area in CS&D.

The key role is to act as SAP BTP AI Solution Adoption and Consumption Advisor to guide our customers and Field colleagues with relevant knowledge and engage to bring the best outcomes from their cloud footprint through Business AI solutions via the Business Technology Platform. Focused on Adoption and Consumption, the Customer Adoption Advisor will specialize in SAP BTP AI, helping a customer to understand what is needed to adapt to a business technology platform or enhance their usage of existing solutions through knowledge transfer, change management expertise, and functional business process guidance.

• Engage with our customers and Front Office roles to deliver the value of SAP Customer Success with prescriptive guidance on BTP AI solution architecture and adoption topics focused around improving their core processes and business outcome through AI use case assessment, solution advisory, custom built AI solution demonstration.
• Tailor content that will allow the A&C Center to scale and multiply consumption and extension best practices to deliver business value through our communities and Front Office engagements.
• Innovate with our Services and Front Office colleagues to drive the evolution of and architect new innovations for the SAP Customer Success tooling, offerings, and playbooks, including ways to expand platform usage and drive industry cloud adoption.
• Empower to help educate customers on how to be successful within and across LoB buying centres.
• Develop characteristic-based gold standards for increasing activation, consumption and expansion of SAP BTP AI Solutions and scale it across various customer segments.

Furthermore, the team supports Premium and standard cloud subscriptions with customers, partners, developers, and SAP internal teams where subject matter expertise is required related to success plans and the supported Cloud solutions.

Key Responsibilities:

• Act as an SME for usage and value realization of the SAP BTP AI solutions by providing functional expertise on how to best integrate, extend and deliver on desired business value.
• Collaborate with different stakeholders, including but not limited to Product Management, engineering, Customer Success Managers, and Account Teams.
• Deliver 1:1 and 1:M workshops remotely and in person with customers on Adoption and Consumption topics relating to business capabilities, integration, reporting, and extension via the Business Technology Platform.
• Guide to build PoC’s/Value Accelerators based on customer requirements for potential enhancement to SAP Customer Success Programs.
• Develop tooling and playbooks to help scale and increase the ability for SAP to grow functional insights around customers to ensure delivered business outcomes.
• Deliver exceptional experience remotely and onsite with customers when needed.

Requirements:

• University undergraduate degree (or higher) in computer science, engineering or comparable educational background.
• Minimum 3 years hands-on experience with Data Science, Python, SQL.
• Good understanding of Data engineering, AI, ML, Generative AI, classic ML models vs large language models.
• Experience with one or more of BTP AI topics such as SAP AI Core, SAP AI Launchpad, Gen AI hub, AI Business Services, SAP HANA Cloud, SAP Joule, SAP HANA Cloud ML, etc.
• (Good to have): Experience with industry leading platforms like Azure AI, AWS, GCP, Meta AI, OpenAI, etc.
• Demonstrated structured problem solving skills.
• Demonstrated customer empathy.
• Excellent presentation and communication skills (written and verbal).
• Can work on flexible time for global coverage.
• Curious, open-minded, resourceful and flexible with the ability to learn quickly.
• Get-it-done / Can-do-it attitude.
• Ability to work with technical and non-technical colleagues.
• Team player and role model.
• (Good to have): 3-7 years of working experience with cloud-based applications.
• (Good to have): Knowledge and hands-on experience with SAP Cloud Application Programming (CAP).
• (Good to have): Knowledge in at least one SAP cloud product i.e. SuccessFactors, Ariba, S/4 HANA, CX, DSC.
• (Good to have): Knowledge of SAP Data and Analytics offerings would be good.
• (Good to have): Ability to understand development, integration, and reporting capabilities in context of how they can be used to support customer business requirements.
• (Good to have): Knowledge of the different services engagement models such as SVA, Advanced, Essential and Select offerings.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 69300 - 149100 CAD.

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in Quebec.

Requisition ID: 421634 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid