Samsung Galaxy Consultant - Montreal Eaton Centre - Part Time

OSL Retail Services Inc.; Montreal; On-site; CAD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a passionate Galaxy Consultant to join their dynamic team. In this role, you will leverage your tech-savvy expertise to troubleshoot and diagnose product errors while delivering exceptional customer service. You’ll have the chance to work with a premium brand and develop your skills in a fast-paced, high-energy environment. This opportunity offers exciting incentive programs, comprehensive health benefits, and continuous training to support your professional growth. Join a company that values diversity and encourages you to excel in your career!

Benefits

Base hourly pay of $22/hr

Exciting incentive programs

Comprehensive health and dental plans

Discounts on the newest wireless technology

Great employee referral program

Ongoing continuous training

Local, regional, and national career growth opportunities

Qualifications

• Minimum 2 years of retail experience required.
• Strong ability to diagnose and repair electronics products.
• Effective decision-maker with strong customer service orientation.

Responsibilities

• Manage troubleshooting and diagnosing product errors for customers.
• Educate consumers on using Samsung products effectively.
• Coordinate support for in-store demos and events.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Communication Skills

Leadership Abilities

Retail Experience

Tech Savvy

Job description

Overview

Do you have a passion for Tech?

Samsung and OSL have teamed up to operate the Samsung Experience Stores across Canada. Samsung is a global leader in technology, opening new possibilities for people everywhere.

Who are we?

OSL is a dynamic, inclusive people-first company providing outsourced sales solutions for some of North America’s biggest Fortune 500 companies. We believe in great people doing greater things, every day. We are also the proud winner of Canada’s Best Managed Companies two years in a row.

We’re looking for passionate, driven people who are excited about working for a premium brand such as Samsung. You’ll have the opportunity to become a world-leading expert in a cutting-edge industry. How cool is that?

Here’s where you come in…

You’re a tech guru. You’re hungry to master all knowledge on the latest technology and deliver awesome customer service. Of course, you’ll be asked to meet business objectives and be a strong ambassador for the Samsung Brand. You’re passionate and want to sharpen your skills to grow along with us in a fast, fun, high-energy work environment. Good thing you’re also an outgoing personality who plays well with others…we’re all about family.

A day in the life of a Galaxy Consultant:

• Reporting to the Operations Manager, the Galaxy Consultant manages the process of troubleshooting and diagnosing product errors on behalf of customers while solutioning their needs and requirements appropriately.
• Demonstrate excellence in customer service and build relationships by educating consumers on how to use Samsung products effectively.
• Making customer outbound calls as required to ensure they are knowledgeable on repair processes.
• Liaise with Sales Managers to train staff on all areas surrounding repairs, warranties, trade-ins, and returns.
• Maintain productivity standards with regards to quality service, first time resolution, and customer satisfaction.
• Coordinate and provide support to executing in-store demos and scheduled events, supporting HQ initiatives and directing traffic during busy periods.

Good thing you have what it takes:

• Minimum 2 years of retail experience.
• Maintains knowledge on new technology and recent trends; tech-savvy with strong ability to diagnose and repair electronics products.
• Will embody the Samsung brand in every interaction with customers and genuinely care about their individual needs.
• Must have high level of interpersonal, communication, and presentation skills to work with others, motivate employees, and conduct training as required.
• Possesses strong coaching and leadership abilities developed in a retail organization; within the wireless or electronics sector is considered an asset.
• Detail-oriented and results-focused individual with a proven ability to manage multiple priorities with a sense of urgency.
• Effective decision-maker and problem-solver with strong customer service orientation.
• Ability to offer excellent service while achieving operational standards.
• Flexible to work beyond traditional business hours, holidays, evenings, and weekend periods, based on retail business needs as they arise.

What’s in it for You?

• Base hourly pay of $22/hr; we will identify and reward commitment to excellence in service and sales.
• Exciting incentive programs.
• Comprehensive health and dental plans.
• Discounts on the newest wireless technology.
• Great employee referral program.
• Ongoing continuous training (online and in classroom) to support your personal and professional development.
• Local, regional, and national career growth opportunities.

If this sounds like you and you’re excited to be a member of our team, please apply now.

We thank all interested applicants; however, only qualified candidates will be contacted. This position requires the successful completion of a criminal background check.

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity.

We believe in diversity and encourage any qualified individual to apply.