Saloncentric Canada - Store Manager - Ottawa

L'OREAL GROUP; Ottawa; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading beauty company is seeking a Store Manager in Ottawa. This role involves driving sales, ensuring exceptional customer service, and leading a dynamic store team. Candidates should have strong communication skills and a background in retail management. A passion for the beauty industry is essential. The company promotes an inclusive workplace and values diversity.

Qualifications

• 2+ years in customer service and retail sales, with 1 year in sales/operations management.
• Proficiency in English, both written and verbal.
• Ability to inspire and lead a team.

Responsibilities

• Ensure customer satisfaction through outstanding sales service.
• Achieve sales goals consistently on a monthly and yearly basis.
• Develop business relationships with partners and customers.

Skills

Customer service

Sales management

Organizational skills

Leadership

Multitasking

Communication (English)

Job description

Overview

Store Manager - Ottawa

SalonCentric is the premier national distributor of salon professional products in the U.S. Created by L\'Oréal USA in 2008 with 585 SalonCentric stores and 260 State RDA stores in the US. Today, SalonCentric is expanding in Canada, with its first presence in Ontario (2023), British Columbia (2024), and expansion into Quebec (2025).

Our vision is to inspire the Beauty Community to make the world a more colorful place. We are committed to developing an atmosphere where every member of our Beauty Community feels included, valued, and empowered, and where we can all share, learn, grow, and thrive. We do this by supporting social, environmental, and economic causes that support the entire professional beauty industry and our Beauty Community.

As a Store Manager, we want you to bring your leadership, talents, and experience to a team-oriented and dynamic environment. We believe that our success is based primarily on the advice and hard work of our valued team members to bring the Hair and Beauty world to our customers. Our managers are innovators, role models and coaches who drive results and the development of our store team.

Responsibilities

• Ensure exceptional customer satisfaction by providing outstanding sales service, assessing customer needs, and offering information on product features.
• Welcome customers into the store, address their inquiries, and actively engage with them.
• Drive and consistently achieve the department\'s sales goals on a monthly, quarterly, and yearly basis, going the extra mile to boost sales.
• Maintain the store in an in-stock and presentable condition, ensuring SalonCentric merchandising standards are upheld.
• Foster business growth by establishing strong relationships with schools, salon suites, booth/chair renters, and other partners.
• Stay well-informed about the products in our inventory, discussing available options, and mentoring the store team to keep their product knowledge current.
• Process point-of-sale (POS) purchases and provide POS training to the store team.
• Cross-sell products to enhance customer satisfaction and increase sales.
• Handle merchandise returns and perform stock adjustments and breakdowns as required.
• Develop and nurture reliable business relationships with vendors to strengthen our product offerings.
• Lead the store team, emphasizing the importance of delivering exceptional customer service and complying with inventory control procedures.
• Manage the inventory ordering process to maintain optimal stock levels.
• Host in-store events and training sessions in collaboration with vendors to educate both customers and the store team, while enhancing brand awareness and driving sales.

Qualifications and skills

• Exceptional proficiency in the English language, both written and verbal.
• A minimum of two years of experience in customer service and retail sales, complemented by at least one year of prior experience in sales, operations, financial management, and performance oversight.
• Demonstrated prowess in organizational and time management, underlining the ability to efficiently prioritize tasks and responsibilities.
• Exceptional multitasking skills, enabling the successful operation in a dynamic and high-paced work environment.
• Demonstrated leadership qualities, with the ability to inspire and guide a cohesive team.
• A self-driven and proactive approach, coupled with an eagerness to engage in continuous learning and educate both the store team and customers to enhance overall success.
• Swift adaptability and the capability to uphold an extensive product knowledge base.
• A strong customer-centric focus, showcasing an unwavering commitment to delivering exceptional service.
• Possession of a cosmetology license is advantageous but not mandatory.
• A genuine passion for the hair and beauty industry, reflecting a deep interest and enthusiasm for the field.

Working Conditions / Physical Requirements

The position requires some physical exertion such as long periods of standing; walking; recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The position involves working around moving parts, carts, or machines, and may occasionally include exposure to irritant chemicals.

Equal Opportunity / Accessibility

Our company is an equal opportunity employer, and we are committed to promoting a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, ethnicity, religion, gender, age, national origin, sexual orientation, disability, or any other legally protected status.

We are also committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodations at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

Company culture

Our goal is to create a welcoming and inclusive environment where all employees feel valued and supported, and where everyone has equal opportunities to succeed. We believe that diversity and inclusivity are key drivers of innovation and success, and we are dedicated to fostering a culture of belonging for all.