SalonCentric Canada - Store Associate Victoria

L'Oréal; Victoria; On-site; CAD 30,000 - 45,000; Full time

Job summary

A leading company in the beauty industry is seeking a Store Associate to enhance customer satisfaction and drive sales. The ideal candidate will possess strong communication and organizational skills, thrive in a fast-paced environment, and contribute to a diverse and inclusive workplace.

Qualifications

• At least 2 years of sales experience.
• Strong customer service orientation.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Go the extra mile to drive sales.
• Build productive trust relationships with customers.

Skills

Communication

Organization

Time Management

Customer Service

Job description

Store Associate

Salon Centric is the premier national distributor of salon professional products in the U.S. Created by L'Oréal USA in 2008 with 585 SalonCentric stores and 260 StateRDA stores in the US. Today, SalonCentric is expanding in Canada, with its first presence and footprint in Ontario (2023), British Columbia (2024), and expansion into Quebec (2025).

Our vision is to inspire the Beauty Community to make the world a more colorful place. We are committed to developing an atmosphere where every member of our Beauty Community feels included, valued, and empowered, and where we can all share, learn, grow, and thrive. We do this by supporting social, environmental, and economic causes that support the entire professional beauty industry and our Beauty Community.

Key Responsibilities:

1. Ensure high levels of customer satisfaction through excellent sales service.
2. Assess customers needs and provide assistance and information on product features.
3. Welcome customers to the store and answer their queries.
4. Follow and achieve department’s sales goals on a monthly, quarterly, and yearly basis.
5. Go the extra mile to drive sales.
6. Maintain in-stock and presentable condition of assigned areas.
7. Actively seek out customers in store.
8. Remain knowledgeable on products offered and discuss available options.
9. Process POS (point of sale) purchases.
10. Cross sell products.
11. Handle returns of merchandise.
12. Team up with co-workers to ensure proper customer service.
13. Build productive trust relationships with customers.
14. Comply with inventory control procedures.

Qualifications and Skills:

• Excellent English communication skills are a necessity.
• At least 2 years of sales experience.
• Strong organization and time management capabilities.
• Proficient written and verbal communication skills.
• The ability to multi-task and thrive in a fast-paced environment.
• Be a strong team member.
• Able to learn quickly and maintain a high level of product knowledge.
• Strong customer service orientation.

Our company is an equal opportunity employer, committed to promoting a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, ethnicity, religion, gender, age, national origin, sexual orientation, disability, or any other legally protected status.

We are also dedicated to providing accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodations at any stage of the recruitment process, please inform us, and we will work with you to meet your needs.

Our goal is to create a welcoming environment where all employees feel valued and supported, fostering a culture of belonging and equal opportunity for all.