SalonCentric Canada - Store Associate - Kelowna

Avature; Vancouver; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a passionate Store Associate to join their team in Vancouver. In this dynamic role, you will ensure customer satisfaction through exceptional sales service while actively engaging with customers to understand their needs. The company values diversity and inclusivity, creating a supportive environment where every team member can thrive. If you have a strong sales background and a commitment to providing outstanding customer service, this opportunity is perfect for you. Join a team that believes in making the beauty community more colorful and vibrant!

Qualifications

• 2 years of sales experience required.
• Excellent English communication skills are a necessity.
• Strong organization and time management capabilities.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assess customers' needs and provide assistance and information on product features.
• Process POS purchases and handle returns of merchandise.

Skills

Sales Experience

Customer Service

Communication Skills

Time Management

Teamwork

Job description

Store Associate

Salon Centric is the premier national distributor of salon professional products in the U.S. Created by L’Oréal USA in 2008, with 585 SalonCentric stores and 260 StateǀRDA stores in the US. Today, SalonCentric is expanding in Canada, with its first presence and footprint in Ontario (2023), British Columbia (2024), and expansion into Quebec (2025).

Our vision is to inspire the Beauty Community to make the world a more colorful place. We are committed to developing an atmosphere where every member of our Beauty Community feels included, valued, and empowered, and where we can all share, learn, grow, and thrive. We do this by supporting social, environmental, and economic causes that support the entire professional beauty industry and our Beauty Community.

Key responsibilities:

• Ensure high levels of customer satisfaction through excellent sales service.

• Assess customers' needs and provide assistance and information on product features.

• Welcome customers to the store and answer their queries.

• Follow and achieve department’s sales goals on a monthly, quarterly, and yearly basis.

• Go the extra mile to drive sales.

• Maintain in-stock and presentable condition of assigned areas.

• Actively seek out customers in store.

• Remain knowledgeable on products offered and discuss available options.

• Process POS (point of sale) purchases.

• Cross-sell products.

• Handle returns of merchandise.

• Team up with co-workers to ensure proper customer service.

• Build productive trust relationships with customers.

• Comply with inventory control procedures.

Qualifications and skills:

• Excellent English communication skills are a necessity.

• 2 years of sales experience.

• Strong organization and time management capabilities.

• Proficient written and verbal communication skills.

• Ability to multi-task and thrive in a fast-paced environment.

• Be a strong team member.

• Able to learn quickly and maintain a high level of product knowledge.

• Strong customer service orientation.

Our company is an equal opportunity employer, committed to promoting a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, ethnicity, religion, gender, age, national origin, sexual orientation, disability, or any other protected status.

We are also committed to accessible employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodations during recruitment, please inform us, and we will work to meet your needs.

Our goal is to create a welcoming, inclusive environment where all employees feel valued and supported, with equal opportunities to succeed. We believe diversity and inclusivity drive innovation and success, and we are dedicated to fostering a culture of belonging for all.