Salesforce Solution Delivery Manager

OpenText; Mississauga; On-site; CAD 90,000 - 130,000; Full time

Job summary

OpenText, a leader in information management, is seeking an experienced Solution Delivery Manager. You will lead Salesforce projects to drive business growth, collaborating with cross-functional teams to ensure successful delivery. Ideal candidates have significant project management experience and strong knowledge of Salesforce capabilities.

Qualifications

• 8+ years managing Salesforce delivery projects.
• Strong project management skills with PMP, Scrum Master, or Agile certifications.
• Excellent stakeholder management and communication skills.

Responsibilities

• Lead end-to-end delivery of Salesforce projects.
• Coordinate teams and manage project risks and issues.
• Monitor delivery metrics for continuous improvement.

Skills

Project Management

Stakeholder Management

Communication Skills

Agile Methodologies

Education

Bachelor’s degree in Computer Science, Business, or related field

Tools

Salesforce

Salesforce DX

Apex

Lightning

Job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

We are seeking an experienced Solution Delivery Manager to lead and manage the successful delivery of Sales focused (Salesforce) projects and solutions that drive business growth and operational excellence. You will work closely with Product Owners, architects, and technical teams to ensure timely, high-quality, and cost-effective implementation of Sales initiatives

WHAT THE ROLE OFFERS

Delivery

• Lead end-to-end delivery of Salesforce projects and solutions.
• Develop detailed delivery plans, including scope, schedule, risk management.
• Track and report project progress, risks, and issues to stakeholders.
• Coordinate cross-functional teams including developers, business analysts, testers, and stakeholders.

Solution Design

• Collaborate with Product Owners and Business stakeholders and Tech Leads to define requirements and solution design.
• Ensure Salesforce solutions align with business needs, technical standards, and best practices.
• Lead development, customization, integration, and deployment of Salesforce solutions.

Stakeholder Management

• Act as the primary liaison between business stakeholders, cross-functional Dev and Shared IT teams.
• Manage expectations and ensure clear communication of project status, risks, and changes.
• Facilitate workshops, meetings, and demos to gather feedback and align on deliverables.

Team Leadership and Collaboration

• Foster collaboration across teams and promote agile or other delivery methodologies.
• Coordinate training and knowledge transfer sessions for end-users and support teams.

Continuous Improvement and Reporting

• Monitor and analyze delivery metrics to identify areas for improvement.
• Have a mindset of continuous improvement initiatives for Salesforce delivery processes.
• Provide regular reports and dashboards to senior management on delivery status and KPIs.

WHAT YOU NEED TO SUCCEED

• Bachelor’s degree in computer science, Business, or related field (or equivalent experience).
• Proven experience (8+ years) managing Salesforce delivery projects or programs.
• Deep understanding of Salesforce platform capabilities including Sales Cloud, Service Cloud, and integrations.
• Strong project management skills with certifications such as PMP, Scrum Master, or Agile practitioner preferred.
• Experience with Agile or hybrid delivery methodologies.
• Excellent stakeholder management and communication skills.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Knowledge of Salesforce development lifecycles and tools (Salesforce DX, Apex, Lightning, etc.) is a plus.

Preferred Certifications

• Salesforce certifications (Administrator, Platform Developer, or Consultant) are a strong advantage.
• Experience working with CRM integrations, APIs, and third-party applications.
• Familiarity with change management and training practices.
• Ability to analyze metrics and drive data-informed decisions.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [e-mail]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.