Salesforce Service Cloud Voice / Field Service Lightning Architect

OSF Digital; Canada; Remote; CAD 150,000 - 200,000; Full time

Job summary

A leading digital transformation firm is seeking a Salesforce Service Cloud Voice / Field Service Lightning Architect. This role requires a strategic thinker with exceptional communication skills to design and implement Salesforce solutions while fostering collaboration and ensuring alignment with business goals. Join a diverse and growing team committed to innovation and excellence in Salesforce implementations.

Benefits

Work-life balance

Employee satisfaction programs

Qualifications

• 10-12 years in Salesforce projects with enterprise-level architecture experience.
• Platform Developer I certification is required.
• Experience leading large-scale Salesforce implementations.

Responsibilities

• Lead client conversations on Salesforce Service Cloud and configure telephony.
• Define the technical strategy and maintain the architectural vision.
• Mentor architects and developers, advocating for modern practices.

Skills

Salesforce Service Cloud

Field Service Lightning

Amazon Connect

AWS Lambda

DevOps

Education

Bachelor’s degree in Computer Science or related field

Job description

Salesforce Service Cloud Voice / Field Service Lightning Architect

Salesforce Service Cloud Voice / Field Service Lightning Architect

1 day ago Be among the first 25 applicants

OSF Digital is a leading digital transformation firm with a global footprint in 30+ countries and over 2000+ employees. Our passion is in helping businesses leverage commerce, marketing, sales, service, analytics, loyalty, and digital experience solutions. We are a rapidly growing team of diverse individuals passionate about performance, technology, and customer satisfaction. At OSF Digital we place a key emphasis on work-life balance, employee satisfaction, and we strive to create a company culture that is innovative and open while empowering individuals to contribute in ways that positively impact us all.

We are seeking a highly skilled Salesforce Service Cloud Voice / Field Service Lightning Architect who is hands-on and technically proficient, with a strong background in enterprise Salesforce architecture and development. The ideal candidate will possess exceptional communication and client engagement skills, taking full ownership of projects from inception to completion. This role requires a strategic thinker who can design, develop, and implement scalable Salesforce solutions, ensuring alignment with business objectives while fostering collaboration across diverse teams. If you are a proactive leader with a passion for driving innovation and excellence in Salesforce implementations, we invite you to join our dynamic team.

The ideal candidate should have strong experience in Salesforce Service Cloud and Field Service, with a focus on Service Cloud Voice (Telephony). Experience with Amazon Connect, Amazon Contact Center solutions, and AWS skills like Lambda and Flex are highly valued. The candidate should be capable of managing client conversations, configuring telephony, and guiding customers on telephony setup, routing, and number registration.

Responsibilities:

• Lead client conversations regarding Salesforce Service Cloud Voice / Field Service Lightning, configure telephony, and guide customers on telephony setup, routing, and number registration.
• Define and maintain the high-level technical strategy and architectural vision for these relevant Salesforce platforms, ensuring alignment with business goals.
• Lead the evaluation and selection of Salesforce technologies, frameworks, and tools to meet project requirements and performance goals.
• Collaborate with business leaders, IT management, and development teams to understand business needs and translate them into Salesforce technical solutions.
• Oversee the architectural aspects of Salesforce development and infrastructure management, ensuring best practices are followed.
• Mentor and provide technical leadership to architects, developers, and technical teams, fostering a culture of innovation and excellence.
• Drive the adoption of modern development practices, including DevOps, continuous integration, and cloud services within the Salesforce ecosystem.
• Ensure the security, scalability, and reliability of Salesforce systems, incorporating risk management and compliance considerations into architectural designs.
• Lead the resolution of complex technical challenges, providing expert guidance and decision-making support.
• Stay abreast of emerging Salesforce trends and technologies, advocating for their adoption where beneficial to the organization.
• Communicate architectural decisions, plans, and designs effectively to both technical and non-technical stakeholders.
• Conduct and lead technical design sessions to architect and document solutions that align with client business objectives.
• Integrate Salesforce with other systems and third-party applications, ensuring seamless data flow and functionality.
• Oversee the technical delivery of custom development, integrations, and data migration components within a Salesforce implementation.
• Collaborate with offshore teams to design solution architectures, prioritize tasks, and estimate efforts to ensure delivery within agreed timelines.
• Provide technical support and training to client technical resources to ensure effective use of the Salesforce Core platform.

Requirements:

• 10-12 years in Salesforce projects with significant experience in enterprise-level architecture and strategic planning.
• 5-7 years in senior technical roles, demonstrating the ability to lead large-scale Salesforce implementations.
• Experience in managing technical teams and mentoring architects and developers.
• Strong strategic thinking and planning skills with the ability to align Salesforce strategies with business objectives.
• Proven experience as a Senior Salesforce Developer with a focus on the Salesforce Core platform.
• End-to-end business architecture and supporting technical components for at least 3 Salesforce projects.
• Deep knowledge of data management, security protocols, and Salesforce platform architecture.
• Strong knowledge of the Salesforce platform, including Apex, Lightning Components, and Salesforce APIs.
• Experience with Salesforce Multi-Cloud landscape, including functionalities such as Sales Cloud, Service Cloud, and Experience Cloud.
• Experience/expertise defining integration patterns and tools for 3rd party systems, such as REST/SOAP APIs, middleware, web services, and ETL tools (MuleSoft experience is a plus).
• Proficient in DevOps processes and Salesforce migration strategies.
• Strong understanding of environment and release management, code versioning best practices, and deployment methodologies.
• Must have: Platform Developer I certification.
• Nice to have: Platform Developer II, Integration Architect, Data Architect certifications.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Excellent problem-solving skills and the ability to work independently and as part of a team.

We are a rapidly growing team of diverse individuals passionate about performance, technology, and customer satisfaction. We are a work-from-anywhere company wherein most of our staff globally work remotely! What matters to us is not “where” you work, but “what” you deliver! OSF Digital places a key emphasis on work-life balance, employee satisfaction, and we strive to create a company culture that is innovative and open while empowering individuals to contribute in ways that positively impact us all.

OSF Digital is proud to be an equal opportunity employer, where you can bring your whole self to work. Join an inclusive and passionate community of professionals who help bring about digital transformation for businesses around the world. At OSF Digital, we welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, color, religion, national origin, age, marital status, or any other protected category in any of the jurisdictions in which we conduct business. The company will provide accommodations to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to OSF Digital. Employees may live anywhere in Canada, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role. Generally, the standard base pay range for this role is CA$150,000 to $200,000 annually. This base pay range is specific to certain locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for competitive benefits. Actual amounts will vary depending on overall profile, experience, and location.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Consulting

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at OSF Digital by 2x

Get notified about new Solutions Architect jobs in Canada.

Senior Solution Architect ( Remote - US or Canada)

Senior Solutions Architect (Shopify Expert)

Canada CA$130,000.00-CA$150,000.00 6 days ago

Solutions Architect - Cloud & Infrastructure

Canada $130,000.00-$180,000.00 2 weeks ago

Saint John, New Brunswick, Canada 1 month ago

Enterprise Architect - Digital Advisory Services

Cloud Solutions Architect - PowerBI/SQL (French)

Canada CA$130,000.00-CA$140,000.00 6 days ago

Canada $115,000.00-$135,000.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.