Salesforce Platform Owner

Citco GSGS; Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Salesforce Platform Owner to lead the development and optimization of their Salesforce platform. This role is pivotal in enhancing customer experiences and requires collaboration with various stakeholders to ensure high-quality solutions. As part of a dynamic client experience team, you will drive strategic initiatives, manage product backlogs, and champion user-centric design. This position offers a unique opportunity to influence the future of the Salesforce platform within a respected organization, where your contributions will be valued and impactful.

Benefits

Flexible working arrangements

Training and education support

Diversity and inclusion initiatives

Accommodations for disabilities

Qualifications

• Proven experience as a Salesforce Product Owner or similar role.
• Strong understanding of Salesforce products and financial services industry.

Responsibilities

• Develop and communicate platform vision and roadmap for Salesforce solutions.
• Collaborate with stakeholders to gather and analyze requirements.

Skills

Salesforce Product Management

Stakeholder Collaboration

Agile Methodologies

Analytical Skills

Communication Skills

Education

Bachelor’s degree in Business

Bachelor’s degree in Information Technology

Tools

Sales Cloud

Service Cloud

Marketing Cloud

CRM Analytics

Job description

About Citco:

The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

About the Team & Business Line:

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

As a Salesforce Platform Owner at Citco, you will be responsible for leading the development and optimization of our Salesforce platform to meet business needs and enhance customer experience. This role will be part of the growing client experience team and will work closely with stakeholders across the organization to gather requirements, prioritize features, and ensure the delivery of high-quality solutions. You will work closely with cross-functional teams, including IT, sales, marketing, and client service, to drive the development and optimization of Salesforce platform capabilities that meet our business objectives.

Key Responsibilities:

• Platform Vision and Strategy: Develop and communicate a clear platform vision and roadmap for Salesforce solutions that align with Citco’s business goals and client needs. Stay informed about industry trends and Salesforce innovations to drive continuous improvement.
• Stakeholder Collaboration: Collaborate with key stakeholders, including sales, marketing, operations, and IT teams, to gather and analyze requirements. Translate business needs into actionable user stories and product features.
• Backlog Management: Prioritize and manage the product backlog, ensuring that development efforts align with strategic priorities and deliver maximum value to the business.
• Development Oversight: Work closely with developers and technical teams to ensure the timely delivery of high-quality solutions. Provide guidance and support throughout the development lifecycle.
• User Experience: Champion user-centric design and ensure that Salesforce solutions provide an intuitive and seamless experience for end-users.
• Testing and Quality Assurance: Collaborate with quality assurance teams to ensure that all Salesforce implementations are thoroughly tested and meet business requirements.
• Training and Support: Develop training materials and provide ongoing support to users to maximize the adoption and effective use of Salesforce solutions.
• Performance Metrics: Define and track key performance indicators (KPIs) to measure the success and impact of Salesforce initiatives.

Qualifications:

• Bachelor’s degree in Business, Information Technology, or a related field.
• Proven experience as a Salesforce Product Owner, Product Manager, Customer Success Manager, Business Architect or in a similar role.
• Strong understanding of Salesforce products, including Sales Cloud and Service Cloud are required. Additional understanding of Marketing Cloud, Data Cloud, CRM Analytics, and Financial Services Cloud is desirable but not required.
• Experience in the financial services industry is highly desirable.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Familiarity with Agile methodologies and experience working in a Scrum environment.
• Salesforce certifications such as Salesforce Certified Administrator or Salesforce Certified Platform App Builder are highly desirable
• Demonstrated ability to manage complex projects and cross-functional teams in a fast-paced environment.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.

Our Benefits:

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.