Salesforce Lead Application Engineer

Arc'teryx Equipment; North Vancouver; Hybrid; CAD 94,000 - 128,000; Full time

Job summary

A leading outdoor apparel company in North Vancouver seeks a Lead Application Engineer to enhance personalized customer experiences through marketing automation. The role involves leading a team of developers to deliver effective email campaigns while ensuring compliance with data privacy regulations. Candidates should have extensive experience in Salesforce Marketing Cloud, strong leadership skills, and a proactive approach to problem-solving. This position offers a hybrid work arrangement and a competitive salary.

Benefits

Competitive salary

Bonus program

Inclusive workplace culture

Qualifications

• 2+ years of experience leading a team of developers.
• 5+ years of experience in developing solutions on Marketing Cloud.
• Deep understanding of marketing automation technologies and integrations.

Responsibilities

• Providing direction and coaching to a team of application engineers.
• Advocate best practices of Agile development for software quality.
• Developing functional specifications for complex applications.

Skills

Leadership skills

Marketing automation technologies

API integrations

Email marketing

Data privacy regulation knowledge

Tools

Salesforce Marketing Cloud

Litmus

Email on Acid

Job description

Your Opportunity at ARC’TERYX

As a Lead Application Engineer, you will have the opportunity to make a significant impact on the development and maintenance of personalized experiences that drive customer retention and loyalty. This includes creating both transactional and non-transactional emails, and delivering automated campaigns tailored to individual guest profiles.

This role is based out of ARC’TERYX headquarters in North Vancouver, BC. We are open to a hybrid or remote work arrangement. Remote candidates must be committed to Pacific time zone hours. Please note that candidates must be eligible to work in Canada.

Base pay range

CA$94,000.00 / yr - CA$128,000.00 / yr

Meet Your Future Team

The CRM Journeys and Omnichannel teams design and deliver seamless non-transactional / transactional email journeys for all omnichannel purchases and personalized guest journeys informed by a comprehensive view of the guest profile, thereby aiming to simplify guest engagement with the brand and enhance the overall guest experience. Collaborating within cross-functional Agile squads, the team develops and launches features that enhance the effectiveness and impact of our email campaigns.

Are you our next Lead Application Engineer?

You have 2+ years experience leading a team of developers

You have 5+ years of experience in developing solutions on Marketing Cloud within Agile environments, demonstrating technical leadership and deep platform expertise

You have a deep understanding of marketing automation technologies and the Marketing Cloud ecosystem including integrations via REST, SOAP APIs, and WSProxy

You are highly proficient in developing complex features using AMPscript, SSJS, SQL, HTML, and CSS, with a strong adherence to coding standards and best practices

You bring deep experience in analyzing key campaign performance metrics - including conversion, unsubscribe, and bounce rates - and proactively manage IP reputation and email deliverability to ensure optimal engagement

You have a strong command of API integrations and have successfully led the integration of Salesforce Marketing Cloud with external systems and data sources to support scalable data-driven campaigns

You have an expert-level understanding of Salesforce Marketing Cloud and extensive hands-on experience testing and optimizing emails using industry-standard tools such as Litmus and Email on Acid

You have a thorough understanding of data privacy regulations and have led the development and implementation of GDPR and CCPA compliance processes within Salesforce Marketing Cloud environments

You are proactive in identifying the root cause of issues and developing solutions

You remain highly flexible and adaptable when faced with ambiguity

You can balance autonomy and collaboration

You inspire breakthrough thinking and continuous improvement

You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right

Your passion for your work is paralleled by your passion for getting outside and living it

What you will do

• Providing direction and coaching to a team of 2–5 application engineers throughout all phases of the product development life cycle
• Supporting your team with performance management, training, career growth and development
• Advocate best practices of Agile development to deliver high quality software
• Being accountable for the development of functional specifications and designs for future focused complex applications or modifying / maintaining complex existing applications
• Consistently review the designs and code of team members, often in collaboration with your peers and Enterprise Architects
• Helping design, code, debug and test unit test solutions as required
• Remaining committed to a service-oriented design and analysis
• Working to support, maintain and document new and existing solutions
• Continuing to identify and evaluate new technologies for implementation
• Collaborating and contributing to the continuous improvement of DevOps capabilities
• Working with product managers on project resourcing by ensuring developers are available at the right time, with the right skill set
• Checking in with product managers and technical leaders to ensure team performance and direction is on track to achieve project goals to scope, time and budget
• Developing team members through coaching, mentoring, goal setting and ongoing assessment

Here are some of the things you could be working on in the future :

• Coaching and mentoring the application engineers that report directly to you
• Building and delivering maintainable, high-quality solutions to support the growth and maintenance of a best-in-class guest experience
• Implementing best in class developer experiences through team building events, knowledge sharing sessions, and other initiatives

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Design your Purpose. Live our Values.

DISRUPTIVE EVOLUTION. Design your future through challenge, experimentation, and inspiration.

COMMIT. Set and deliver on bold objectives as we collectively raise the bar.

LIVE IT. Deepen your connection to nature and live your most purposeful life.

LEAVE IT BETTER. Create a better world, together.

A reasonable estimate of the pay range is CAD$94,000 - CAD$128,000 at the time of this posting. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, education and / or training. The upper end of the range is typically reserved for candidates with demonstrated expertise that is above job requirements or who bring exceptional directly transferable experience.

Please note that the range details above reflect the base pay only and does not include our competitive bonus program and benefits that we offer.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

Apparel & Fashion

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