Salesforce Developer FCC

Fidelity International; Toronto; Remote; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a skilled Salesforce Developer to enhance its dynamic working environment. This 100% remote position involves developing and supporting the Salesforce platform, ensuring user satisfaction, and collaborating with a diverse team. You will engage in technical support, project estimation, and the design of innovative solutions tailored to business needs. The ideal candidate will have a strong understanding of Salesforce functionalities and a passion for continuous improvement. Join a company that values your contributions and supports your professional growth in a rewarding career in financial services.

Benefits

Flexible working hours

Professional development opportunities

Health and wellness programs

Diversity and inclusion initiatives

Qualifications

• 3-5 years of Salesforce platform development experience required.
• Proven knowledge of service cloud and sales cloud functionalities.

Responsibilities

• Develop and support the Salesforce platform, ensuring enhancements and user satisfaction.
• Lead project work packages and deliver high-quality solutions.

Skills

Salesforce Development

SOQL/SOSL Queries

Batch Apex

Salesforce APIs (REST/SOAP)

Lightning (Aura and LWC)

Visual Force Pages

User Management

Security and Performance Management

Problem-solving

Business Analysis

Education

University degree in Computer Science

Salesforce Certification

Tools

Salesforce

Marketo

Job description

Current work authorization for Canada is required for all openings

You will be working on a 100% remote schedule as part of Fidelity’s dynamic working arrangement.

Who We Are

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and expertly.

Business Overview

The Salesforce Developer, FCC, reporting to the Director, Business and Application Support, FCC, is responsible for the development and support of the Salesforce platform. As well as continually improving and enhancing the application, working alongside the Salesforce Analyst. The incumbent is required to have a strong understanding of the Salesforce platform and a desire to keep learning.

This includes support of Marketing tools, evaluation and development of new solutions based on specific business requirements and rotating on-call support for SalesForce.com and Marketo applications.

The Salesforce developer should understand all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

The role works closely with other team members within FCC to align with FCC’s Divisional and Organizational goals.

Key Accountabilities

1. Technical Support
2. Develop comprehensive requirements to support business growth and new product
3. Security minded and strong working knowledge of vulnerabilities around Salesforce platform, SOQL and SOSL queries, Batch Apex and triggers, Salesforce API's (REST/SOAP/Metadata,etc), Flows, Lightning (Aura and LWC), Visual Force pages
4. Lead in definition and estimation of project work packages, including systems design specifications, overall testing and implementation plans
5. Develop and configure event management tool (Marketo)
6. Complete required unit-testing and cooperate with other business teams to ensure timely, efficient, and error-free implementation
7. Participate in planning and execution of CRM and Events Management tools upgrades and migrations
8. Participate in CRM support schedule, work on incident and enhancement/maintenance tickets assignments and deliver excellent technical support
9. Proactively promote enhancements to departmental processes, technical and business solutions
10. Maintain solid understanding of business needs and participates in planning and execution of technical presentations and demos for our business partner
11. Design and implement solutions to enhance efficiency, automation and client needs

Application Process

1. Work closely with the Salesforce Analyst to test and deliver features as required
2. Identify and gather requirements from users and stakeholders
3. Assist with application enhancements in understanding business requirements
4. Attend some business and technology meetings working closely with users to help identify business needs, system solutions and some cost-benefit analysis
5. Follow the change management process for implementations and deployments
6. Maintain solid understanding of business needs and participates in planning and execution of technical presentations and demos for our business partner
7. Proactive system maintenance and code monitoring including security reviews, Salesforce release development updates
8. Design and build interfaces between Salesforce platform and other applications
9. Own solution delivery from technical design to production release
10. Maintain security standards and perform code reviews and constructive feedback to team

Deliver seamless customer service through teamwork and collaboration

1. Engage with business partners to gain understanding of their processes and objectives to deliver impactful solutions
2. Accurately estimate project scope and deliver high quality solutions within agreed timelines
3. Remain focused on customer needs; communicate clearly about what you need and expect from others to serve the customer; coordinate smoothly with others; share customer information; follow through on commitments, thank team members for their efforts on behalf of the customer
4. Demonstrate a strong sense of personal ownership and commitment to achieving meaningful short and long-term results
5. Advise on best business practices for each new departmental onboarding
6. Demonstrated ability to deliver well-structured concise code, design, test, debug, deploy quality, scalable and well-documented solutions following industry best practices and company standards
7. Using continuous improvement methodologies, continually searches for and takes initiative to improve and/or eliminate ineffective processes to improve customer service or gain efficiencies

Skills, Knowledge and Experience

1. 3 to 5 years core Salesforce platform development
2. Proven knowledge and experience with service cloud, Sales cloud, digital experience cloud, community portals, Einstein analytics AI, Einstein GPT
3. Sound knowledge and understanding about Salesforce software and its functionalities.
4. Excellent oral and written communication skills
5. Proven ability to design, develop and test Salesforce solutions
6. Strong understanding of system architecture and database design
7. Strong ability to adapt to new technologies quickly
8. Strong ability to understand security, performance, and data management
9. Strong planning and software implementation skills
10. User Management and attention to detail
11. Ability to understand importance of non-functional requirements
12. Business Analysis and automating processes
13. Analyzing Data
14. Strong problem-solving skills and learner mindset
15. Excellent organizational and time management skills

Nice to Have

1. Bilingual (French/English) verbal and written skills
2. Development experience in brokerage market/ Financial Services
3. CSC or IFIC certificate

Education

1. University degree, preferably in Computer Science, or equivalent work experience
2. Salesforce Certification – Salesforce Certified Platform Developer I, Platform II, Platform App Builder, Salesforce Service Cloud Consultant

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [e-mail] .

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

1. Canada's Top 100 Employers
2. Greater Toronto's Top Employers
3. Canada's Top Family-Friendly Employers
4. Canada's Top Employers for Young People
5. Great Place To Work Certified
6. LinkedIn Top Companies in Canada
7. Human Resource Director (HRD) - Best Place To Work

Designations

1. Canadian Compassionate Companies – Certified
2. Benefits Canada's Workplace Benefits Award - Future of Work Strategy
3. TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
4. Canadian HR Reporter's Most Innovative HR Team

About Us

Fidelity Canada has become an employer of choice for talented people seeking rewarding career opportunities in the financial services industry. We look to hire outstanding individuals who want to maximize their potential and be challenged in all aspects of their professional careers.

To help our employees excel in their roles at Fidelity, we provide everyone here with the best training, resources and support possible throughout their careers. With our help, there’s no limit to what you can accomplish here.

We’re excited you’re considering Fidelity for your career plans. The Search Jobs section is your online source for job opportunities at Fidelity. Using our site is simple - just take a few moments to create an online profile for your ideal job. Your profile is then automatically matched to open positions and you are notified via e-mail each time a match is made. Or, if you prefer, you can search our list of jobs before registering with us.