Salesforce CRM / CPQ Administrator

Cogeco Connexion; Montreal; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

An established industry player seeks a Salesforce Administrator to enhance customer relationships through innovative CRM solutions. In this dynamic role, you will maintain and optimize Salesforce applications, ensuring seamless user experiences and effective data management. Collaborate with diverse teams to translate requirements into actionable Salesforce solutions while fostering a culture of continuous improvement. Enjoy a flexible work environment that values your contributions and offers a range of benefits to support your career growth. Join us in shaping the future of technology and customer engagement!

Benefits

Flexibility

Discounted services

Attractive compensation packages

Career Evolution

Health and well-being benefits

Fun workplace culture

Qualifications

• 5+ years of experience as a Salesforce Administrator.
• Proven experience with Salesforce Sales Cloud and CPQ.
• Strong understanding of Salesforce platform capabilities.

Responsibilities

• Maintain and customize CRM/CPQ Sales applications.
• Provide technical support and training for Salesforce users.
• Monitor system performance and implement improvements.

Skills

Salesforce Administration

APEX Programming

Salesforce Configuration

User Management

Data Management

Communication Skills

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Systems

Bachelor's degree in Business Administration

Tools

Salesforce Sales Cloud

Salesforce CPQ

Salesforce Automation Tools

Job description

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type:Regular Job Description : Responsibilities:

• Administration and Configuration:
  • Maintain and customize CRM / CPQ Sales applications, and other modules as needed.
  • Configure and manage user roles, profiles, permissions, and security settings.
  • Create and manage custom objects, fields, workflows, process builder flows, validation rules, and page layouts.
  • Implement and manage Salesforce integrations with third-party applications.
  • Develop and maintain reports and dashboards to provide insights into key business metrics.
  • Manage data imports, exports, and data cleansing activities.
  • Develop / Write APEX class, APEX Test classes, Triggers and LWC components
• User Support and Training:
  • Provide timely and effective technical support to Salesforce users.
  • Develop and deliver training materials and conduct training sessions for new and existing users.
  • Troubleshoot and resolve user issues and system errors.
  • Document system configurations and processes.
• System Maintenance and Optimization:
  • Monitor system performance and identify areas for improvement.
  • Stay up-to-date with Salesforce releases and new features.
  • Perform regular system audits and data quality checks.
  • Implement and maintain best practices for Salesforce administration.
  • Manage sandboxes and deployments.
• Collaboration and Communication:
  • Work closely with stakeholders to understand their requirements and translate them into Salesforce solutions.
  • Communicate effectively with technical and non-technical audiences.
  • Participate in project planning and contribute to the development of Salesforce roadmaps.

Qualifications:

• Education:
  • Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field (preferred).
• Experience:
  • Minimum of 5+ years of experience as a Salesforce Administrator.
  • Proven experience with Salesforce Sales Cloud and Salesforce CPQ.
  • Experience with Salesforce configuration, customization, writing (APEX exp.) code, and reporting
  • Experience with data management and data quality best practices.
• Skills:
  • Strong understanding of Salesforce platform capabilities and best practices.
  • Proficiency in Salesforce administration, including user management, security, and data management.
  • Experience with Salesforce automation tools (Workflow Rules, Process Builder, Flows).
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Salesforce Administrator Certification (preferred).
  • Experience with Apex or Visual force.

You’ll benefit from:

● Flexibility: Yes, we think that what you do matters. At work and at home.

● Fun: We laugh a lot, it makes every day brighter.

● Discounted services: We provide amazing services to our clients, and you’ll get them at home, because you deserve them.

● Rewarding Pay: Let's be honest, everybody likes to make a good salary. We offer attractive compensation packages, and it comes with a great culture.

● Benefits: We’ve got you covered.

● Career Evolution: Join us and we will give you the tools to achieve your career goals!

● Technology: You have a passion for technology? Excellent, we do too. Here, you will manage, influence, play, create, fix, and shape the industry.

#LI-KN1

#LI-Hybrid

Location :Burlington, ON Company :Cogeco Connexion Inc

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at [e-mail]