Salesforce Business Systems Analyst

CGI; Halifax; On-site; CAD 75,000 - 100,000; Full time

Job summary

A leading independent IT services firm in Canada is seeking an experienced Salesforce Business Systems Analyst. The role involves gathering requirements, configuring Salesforce solutions, and collaborating with various stakeholders. The ideal candidate has a strong background in Salesforce customizations and excellent communication skills.

Qualifications

• 3+ years of experience as a Salesforce Business Systems Analyst.
• Strong knowledge of Salesforce configurations and customizations.
• Excellent communication skills and ability to collaborate across teams.

Responsibilities

• Gather business requirements and document user stories for Salesforce solutions.
• Configure and customize Salesforce to meet business needs.
• Provide ongoing user support, troubleshooting, and process improvements.

Skills

Salesforce configurations

Business analysis

Requirements gathering

Documentation

Agile methodologies

Communication

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Systems

Bachelor’s degree in Business Administration

Job description

CGI is Canada's leading independent IT services firm, and we are continuing to grow! As we expand in Atlantic Canada, we are looking for your expertise, passion, and commitment to join our team. We are currently seeking an experienced Salesforce Business Systems Analyst to collaborate with business stakeholders, define requirements, implement Salesforce solutions, and optimize systems to drive organizational success.

Your future duties and responsibilities :

• Gather business requirements and document user stories for Salesforce solutions.
• Configure and customize Salesforce (Sales Cloud, Service Cloud, etc.) to meet business needs.
• Collaborate with technical teams for system integration and data management.
• Provide ongoing user support, troubleshooting, and process improvements.
• Assist in testing, deployment, and training efforts for Salesforce solutions.
• Stay current on Salesforce updates and recommend system enhancements.

Required qualifications to be successful in this role :

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.
• 3+ years of experience as a Salesforce Business Systems Analyst.
• Strong knowledge of Salesforce configurations, customizations, and integrations.
• Experience with business analysis, requirements gathering, and documentation.
• Familiarity with Agile methodologies and Salesforce development tools.
• Excellent communication skills and ability to collaborate across teams.
• Knowledge of local industries (e.g., healthcare, government) is a plus.