Salesforce Business Analyst (contract)

Equality Street Inc.; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A public sector consulting firm is seeking an experienced Salesforce Business Analyst for a 6-month contract in Toronto. The role involves acting as a liaison between business stakeholders and technical teams to implement CRM solutions. Candidates should have over 5 years of experience in Salesforce, strong communication skills, and relevant certifications. The contract may be extended based on performance.

Qualifications

• 5+ years of Business Analysis experience with a focus on Salesforce implementations.
• Proven ability to manage multiple stakeholders in a fast-paced environment.
• Knowledge of Agile methodologies and concepts.

Responsibilities

• Act as a liaison between business stakeholders and technical teams.
• Lead requirements workshops and stakeholder interviews.
• Collaborate with Salesforce developers and administrators.
• Document user stories, business processes, and workflows.
• Conduct gap analysis and make recommendations.

Skills

Business Analysis

Salesforce implementations

Analytical skills

Communication skills

Problem-solving

Stakeholder management

Education

Salesforce Administrator Certification

Salesforce Business Analyst Certification

Tools

Jira

Confluence

Job description

Job Description

Job Description

We are hiring on behalf of a public sector organization seeking an experienced Salesforce Business Analyst to support a major CRM initiative. This 6-month contract role requires a strong hands-on background in Salesforce implementations and a solid understanding of how to bridge business needs with technical capabilities. The contract may be extended based on performance and project needs .

Location : Toronto, ON (2-3 days onsite required)

Duration : 6 Months (Potential for Extension)

Industry : Public Sector

Key Responsibilities :

Act as a liaison between business stakeholders and technical teams to gather, analyze, and translate business requirements into functional specifications.

Lead requirements workshops and stakeholder interviews to support Salesforce implementation projects.

Collaborate with Salesforce developers, architects, and administrators to deliver scalable CRM solutions.

Document user stories, business processes, workflows, and data models.

Conduct gap analysis and make recommendations for improving existing systems and processes.

Support UAT planning and execution; develop test scenarios and test cases.

Assist in change management, training, and user adoption strategies.

Ensure alignment with project timelines, scope, and business goals.

Requirements

Required Qualifications :

5+ years of Business Analysis experience , with a strong focus on Salesforce implementations (for example Sales Cloud, Service Cloud, or other Salesforce clouds).

Proven ability to manage multiple stakeholders in a fast-paced, cross-functional environment.

Strong understanding of CRM best practices and data integration concepts.

Excellent analytical, problem-solving, and communication skills.

Salesforce Administrator or Business Analyst certification (e.g., Salesforce Certified Administrator, Salesforce Business Analyst).

Experience working in public sector or regulated industries.

Knowledge of Agile methodologies and tools (e.g., Jira, Confluence).