SalesForce Business Analyst

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A technology solutions provider in Toronto seeks a Business Analyst with over 8 years of experience. The role involves delivering high-quality documentation, analyzing business processes for improvements, and collaborating across teams to support change initiatives. Strong skills in Business Process Excellence and Salesforce are essential. This position offers opportunities for professional growth and is integral to achieving the company’s vision.

Qualifications

• Minimum 8 years of experience in business analysis.
• Strong analytical skills to identify improvement areas.
• Experience in managing requirements and documentation.

Responsibilities

• Deliver high-quality Requirements Management Plans, BRDs, Process Flow Diagrams.
• Document business problems and align recommendations with goals.
• Apply structured business analysis methodology in projects.
• Collaborate with cross-functional teams and support change management.

Skills

Business Process Excellence

Salesforce

Job description

Overview

Role: Business Analyst

Experience Required: 8 Years

Skills Required: Business Process Excellence, Salesforce

Key Responsibilities

• Deliver consistent, high-quality:
  • Requirements Management Plans
  • Business Requirement Documents (BRDs)
  • Process Flow Diagrams
• Ensure all business problems, opportunities, and recommendations are:
  • Well-documented
  • Aligned with business goals and change initiatives
• Apply a structured business analysis methodology across all assigned projects
• Analyze existing business processes to identify areas for:
  • Efficiency and productivity improvements
  • Timeliness enhancements
  • Cost reduction or avoidance
• Support the identification, documentation, and implementation of:
  • Business requirements
  • Business process flows
  • System or regulatory changes
• Prepare business impact assessments to support change management efforts
• Assist in designing effective interactions between processes, people, and technology
• Collaborate with cross-functional teams across various business units
• Participate in:
  • JAD (Joint Application Design) sessions
  • Business design reviews
  • Scrum ceremonies (sprint planning, stand-ups, reviews, retrospectives)
• Continuously identify and recommend improvements to existing business processes