Salesforce Business Analyst

Intelli-CloudWare Inc; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

A technology firm is seeking a Salesforce Business Analyst in Toronto to connect business needs with Salesforce solutions. The role involves gathering requirements, analyzing business processes, and ensuring the alignment of Salesforce applications with company goals. The ideal candidate will possess strong skills in communication, problem-solving, and a deep understanding of Salesforce functionalities.

Qualifications

• 3+ years of experience as a Business Analyst focused on Salesforce.
• Strong understanding of Salesforce features and functionality.
• Excellent communication skills to translate technical concepts.

Responsibilities

• Gather and document requirements from business stakeholders.
• Analyze business processes and suggest improvements.
• Lead user acceptance testing (UAT) for Salesforce solutions.

Skills

Communication

Problem-solving

Process Improvement

Education

Salesforce Business Analyst Certification

Tools

Salesforce

Job description

Job Overview

We are looking for a Salesforce Business Analyst who can bridge the gap between business operations and Salesforce technology. This role will involve gathering business requirements, analyzing them, and translating them into Salesforce solutions. You will work closely with stakeholders to ensure that Salesforce applications are aligned with Intellicloudware’s business goals.

Role & Responsibilities

• Collaborate with business stakeholders to gather and document requirements.
• Analyze business processes and suggest improvements using Salesforce functionality.
• Develop user stories, business cases, and process flow diagrams.
• Lead Salesforce user acceptance testing (UAT) to ensure solutions meet business needs.
• Train end-users on new Salesforce features and enhancements.
• Work with Salesforce developers to configure custom solutions.
  
  

Requirements

• 3+ years of experience as a Business Analyst, with a focus on Salesforce.
• Salesforce Business Analyst Certification (preferred).
• Strong understanding of Salesforce features, functionality, and configuration.
• Excellent communication skills and the ability to translate technical concepts into business terms.
• Strong problem-solving and process improvement abilities.