Salesforce Business Analyst

Tata Consultancy Services; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

An IT services company in Toronto is seeking a Mid-Senior level Business Analyst to lead business solutions on Salesforce technologies. Candidates should have strong expertise in Financial Service Cloud, proven banking experience, and skills in user story writing and project documentation. This full-time role offers an opportunity to work at the forefront of technology solutions in the financial sector.

Qualifications

• Experience leading executive discovery sessions.
• Demonstrated ability to design and implement technology-enabled business solutions.

Responsibilities

• Write user stories aligning to product capabilities of Financial Service cloud.
• Lead defining and practical business solutions based on Salesforce.com technology.
• Perform routine administration functions for Salesforce.com.
• Create documentation associated with Salesforce projects.

Skills

FSC (Financial Service Cloud) and Experience Cloud certifications preferred

Deep experience in FSC and Experience Cloud required

Banking and financial services experience

Ability to define the system landscape

Working knowledge in data migration and integration

Job description

Direct message the job poster from Tata Consultancy Services

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

About TCS :

TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS operates in 55 countries and employs over 607,000 highly skilled individuals, including more than 10,000 in Canada. The company generated consolidated revenues of US $ 30 billion in the fiscal year ended March 31, 2025, and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

Role Description :

• Write user stories aligning to product capabilities of Financial Service cloud and experience cloud
• Hands on work on the existing salesforce implementation
• Lead defining and practical business solutions based on Salesforce.com technology implementing; experience leading executive discovery sessions
• Understand requirements (functional and technical) needed to address client needs
• Perform routine administration functions for Salesforce.com
• Create documentation (e.g., training, communications, release notes, user stories, test scripts, process flows) associated with Salesforce projects
• Actively co-ordinate and participate in SIT and UAT
• Co-ordinate with business and IT stakeholders
• Report regular progress on projects
• Testing and training strategies

Required Skill Set :

FSC(Financial service cloud) and experience cloud certifications preferred

Deep experience in FSC and experience cloud required

Banking and financial services experience is preferred

Ability to define the system landscape, to identify gaps between current and desired end-states, and deliver a CRM solution

Working knowledge in data migration and integration

Demonstrated ability to design and implement technology-enabled business solutions in client-facing and team leadership roles (e.g. functional lead, work-stream lead, etc)

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Analyst

Industries

IT Services and IT Consulting

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