Salesforce and Digital Business Analyst

Scotiabank; Toronto; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Salesforce and Digital Business Analyst to join their dynamic team in Toronto. This role offers the opportunity to work in a hybrid environment, focusing on enhancing user experience and supporting both front-end and back-end design. You will collaborate closely with business representatives to improve technology solutions, contribute to design and development phases, and ensure the smooth operation of critical CRM systems. With a commitment to diversity and inclusion, this company provides a supportive workplace where your contributions will drive impactful results. If you're passionate about technology and eager to make a difference, this role is for you.

Benefits

Diversity, Equity, Inclusion & Allyship initiatives

Upskilling opportunities and tuition assistance

Competitive rewards and benefits

Collaborative workspace amenities

Community engagement programs

Qualifications

• 3-5 years experience in the mutual fund industry and Salesforce Admin.
• Salesforce Admin Certification is required.

Responsibilities

• Participate in meetings regarding user requirements and design.
• Act as Subject Matter Expert for technology solutions.

Skills

Salesforce Administration

CRM Knowledge

SQL Programming

Web-based Technologies

Data Analysis

Understanding of Salesforce Platform

Technical Issue Resolution

Experience in Mutual Fund Industry

Job description

Join to apply for the Salesforce and Digital Business Analyst role at Scotiabank

Requisition ID: 222944

Join a purpose-driven, high-performing team committed to results in an inclusive culture.

You will work with a project team to deliver L1 and BA support, ensuring excellent user experience by resolving issues in Scotiabank’s production environment. The role focuses on CMS and CRM systems supporting Asset Management. It offers the chance to work in an agile environment, participating in daily stand-ups, retrospectives, and sprint reviews. As a member of the delivery team, you will assist in design, support development phases, and support IT&S partners, engaging in both front-end and back-end design.

The main function involves analysis and daily support of Dynamic Web Products, Investor Portal, and Salesforce. The Application Support Analyst will implement standards and best practices for application services development.

L1 support Engineers troubleshoot issues like password resets and software installations.

In this role, you will:

• Participate in meetings regarding user requirements and design
• Act as Subject Matter Expert
• Partner with business line representatives to improve technology solutions
• Contribute to design, development, testing, and debugging of solutions
• Support existing applications and develop training materials

Skills required:

• Knowledge of CRM (Salesforce) and Wealth Management
• Experience with web-based technologies
• Basic programming knowledge, e.g., SQL
• 3-5 years experience in the mutual fund industry and Salesforce Admin
• Salesforce Admin Certification
• Understanding of Salesforce platform and data management
• Ability to analyze data and generate insights
• Knowledge of CRM principles within Salesforce
• Ability to resolve technical and business issues within Salesforce

Benefits include:

• Diversity, Equity, Inclusion & Allyship initiatives
• Accessible and inclusive environment
• Upskilling opportunities and tuition assistance
• Competitive rewards and benefits
• Collaborative workspace amenities
• Community engagement programs

Location: Hybrid, Toronto, Ontario, Canada

Scotiabank values diversity and is committed to accessibility. Candidates must apply online; only selected candidates will be contacted.