Salesforce Analyst - Strathmore, AB

Magnum Cementing Services Ltd.; Strathmore; On-site; CAD 60,000 - 85,000; Full time

Job summary

Magnum Cementing Services Ltd. is seeking a Salesforce Analyst to oversee resource planning, budget preparation, and stakeholder communication within Salesforce project lifecycles. The ideal candidate will have a degree in computer science or related fields, preferably with Salesforce certifications, and a strong focus on client management. With responsibilities including requirements gathering, project documentation, and technical support, this role offers an opportunity to work in a dynamic environment committed to diversity and inclusion.

Qualifications

• Bachelor's degree in computer science, information systems, or software engineering required.
• Salesforce Certified Administrator or Advanced Certification preferred.
• Minimum two years of Salesforce support experience desired.

Responsibilities

• Gather requirements and develop project documentation.
• Manage Salesforce projects and create reports.
• Provide ongoing support for Salesforce and database maintenance.

Skills

Customer service

Client management

Proficiency in SQL

Flexibility

Organizational skills

Education

College diploma or Bachelor's degree in computer science

Tools

Salesforce

SQL-based databases

Job description

Founded in 2008, Magnum Services has established itself as a well-regarded cementing service company with a broad operational footprint across North America. We offer expertise in primary and remedial (P&A) oilfield cementing, downhole isolation technologies, soil stabilization, and fluid services, applicable across industries such as oil & gas, agriculture, construction, and infrastructure. Our commitment to technical excellence, efficiency, and quality distinguishes us from competitors.

Under the guidance of the Director of Corporate Services , the Salesforce Analyst will be responsible for resource planning, budget preparation, progress monitoring, and stakeholder communication throughout the Salesforce project lifecycle.

Job Responsibilities

Analysis

• Gather requirements from end-users to develop scope statements and project documents (e.g., project charter, business requirements document, product backlog).
• Document functional and non-functional business requirements for application development.
• Understand and communicate project plans, roles, goals, and timelines.
• Manage Salesforce Roles, Profiles, and Workflows.
• Create and maintain Reports and Dashboards for business needs.
• Perform Use Case analysis and process / data modeling for projects.

Implementation

Manage Salesforce projects using modern development methodologies.

Upgrade and configure Salesforce for optimal integration.

Document milestones, meetings, and user requests; report to stakeholders.

Create testing templates for various testing phases.

Develop system and user documentation, including manuals and tutorials.

Provide ongoing support for implemented projects and related IT systems.

Ensure documentation is current.

Stay informed on industry trends to enhance service delivery.

Perform database maintenance and testing.

Maintain professionalism and courtesy with clients.

Follow company policies and protect proprietary information.

Research future initiatives as needed.

Provide Salesforce training and end-user support.

Design

Collaborate with stakeholders on architecture, hardware, and software specifications.

Design user interfaces following industry standards.

Plan program and data storage designs based on project needs.

Present design plans for approval and feedback.

General

Participate in training and development activities.

Assist with IT Helpdesk support when required.

Support after-hours on-call duties as needed.

Perform other duties as assigned.

Qualifications - Required

College diploma or Bachelor's degree in computer science, information systems, or software engineering.

Ability to work overtime, with a flexible schedule, and travel as needed.

Legal authorization to work in the country of employment.

Qualifications - Preferred

Salesforce Certified Administrator or Advanced Administrator certification.

Minimum two years supporting and maintaining Salesforce environments.

Experience with third-party tools integrated with Salesforce.

Proficiency with SQL-based databases.

Strong customer service and client management skills.

Reliable, proactive, and results-oriented mindset.

Understanding of safety protocols.

Assets

Flexibility and adaptability to changing priorities.

Self-starter with organizational skills, able to multitask.

Autonomous work ethic and proactive issue resolution.

Magnum Services is an equal opportunity employer committed to diversity and inclusion. This position remains open until filled. We encourage all qualified candidates to apply; only those meeting our requirements will be contacted.

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