Salesforce Administrator / Business Analyst

TruSummit Solutions, LLC; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A technology consulting firm is seeking a Salesforce Administrator / Business Analyst to streamline solutions in a remote/telecommute role. Ideal candidates should have 3+ years of experience, Salesforce certification, and proficiency in ERP integrations, particularly JDE. The role requires excellent communication and problem-solving skills, along with the ability to work collaboratively across teams.

Qualifications

• 3+ years of experience as a Salesforce Administrator.
• Salesforce Certified Administrator required.
• Strong understanding of production, supply chain, and operational processes.

Responsibilities

• Manage users, permissions, security, workflows, reports, and dashboards in Salesforce.
• Gather requirements and document processes with stakeholders.
• Oversee integrations between Salesforce and JDE ERP.

Skills

Salesforce Administration

Business Analysis

Communication

Problem-solving

Data Analysis

Education

Bachelor’s degree or equivalent professional experience

Tools

Salesforce

Databricks

Boomi

JDE ERP

Job description

Salesforce Administrator / Business Analyst

About the Role
We’re seeking a Salesforce Administrator / Business Analyst who thrives on turning complex business needs into streamlined, scalable solutions. In this role, you’ll be exposed to the Salesforce Core Platform (Sales, Service, and Experience Clouds), with Pardot experience as a plus, while leveraging your expertise in understanding ERP integrations (JDE preferred) and your skills in Databricks and Boomi.

Experience working in a manufacturing environment is a HUGE plus to ensure you can align technology solutions with operational realities. You’ll collaborate with stakeholders across the business to uncover requirements, refine processes, and deliver seamless integration solutions that improve efficiency, data quality, and overall business performance.

The culture is built on diversity, inclusion, and belonging — not as a checkbox, but as a core business strategy. Guided by our executive team, we take a top-down approach to ensure these values are embedded into everything we do, creating meaningful and lasting cultural impact.

Key Responsibilities

• Serve as the primary Salesforce business analyst/administrator for the Salesforce Core Platform (Sales, Service, and Experience Clouds) — managing users, permissions, security, workflows, reports, dashboards, and customizations.
• Partner with business stakeholders, especially within manufacturing operations, to gather requirements, document processes, and translate them into scalable Salesforce solutions.
• Oversee and maintain integrations between Salesforce, JDE ERP, Databricks, and Boomi, ensuring accurate, timely, and secure data flows.
• Leverage manufacturing industry knowledge to design solutions that align with production, supply chain, and operational workflows.
• Monitor and optimize system performance, troubleshoot issues, and recommend enhancements to improve efficiency.
• Conduct regular data quality audits and implement best practices for data governance.
• Support user adoption through training, documentation, and ongoing assistance.
• Collaborate with IT and cross-functional teams to prioritize projects and deliver solutions on schedule.
• Assist with testing, deployment, and post-implementation support for new features and integrations.

Qualifications

• 3+ years of experience as a Salesforce Administrator, with hands-on expertise in Sales, Service, and Experience Clouds.
• Salesforce Certified Administrator required; Advanced Administrator or Platform App Builder certification preferred.
• Proven experience as a Business Analyst working with cross-functional technical and business teams.
• Experience working in a manufacturing environment is a HUGE plus— with a strong understanding of production, supply chain, and operational processes.
• Proficiency in ERP integrations, specifically JDE ERP (required).
• Hands-on experience with Databricks and Boomi integrations.
• Pardot (Account Engagement) experience is a plus.
• Strong knowledge of Salesforce configuration, automation, and reporting tools.
• Skilled in data analysis, mapping, migration, and governance best practices.
• Excellent communication, problem-solving, and stakeholder management skills.
• Ability to work in a hybrid environment and commute to one of the listed locations as needed.

• Bachelor’s degree or equivalent professional experience.

• This role is a Remote/Telecommute position with the ability to travel up to 10-30%

Location:
Remote — must be within 1 hour of one of the following locations:

• Dallas, TX — 625 West Mockingbird Lane
• Erie, PA — 1738 West 20th Street
• Orlando, FL — 7452 Presidents Drive
• Pleasant Prairie, WI — 7800 100th Street
• Vernon, CA — 4010 East 26th Street

TruSummit Solutions is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. All applicants must be authorized to work in the United States.