Salesforce Administrator

Pacific Community Resources Society (PCRS); Vancouver; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading non-profit organization in Vancouver is looking for a detail-oriented Salesforce Administrator to support data integrity and user experience. The role involves maintaining the Salesforce platform, troubleshooting issues, and ensuring compliance with data policies. The ideal candidate will possess strong problem-solving skills and effective communication abilities.

Benefits

Generous paid vacation time

100% Employer-Paid Premiums for health, dental & vision care

Disability and Life Insurance Coverage

Flexible schedules

Professional development opportunities

Qualifications

• 2+ years of experience in Salesforce administration and/or data analysis.
• Strong problem-solving and analytical skills.
• Excellent communication skills.

Responsibilities

• Administer and maintain the Salesforce platform.
• Identify and troubleshoot system issues and inefficiencies.
• Create and maintain reports and dashboards.

Skills

Problem-Solving

Analytical Skills

Communication

Education

Salesforce Administrator or Microsoft Certified Solutions Associate (MCSA)

Job description

Quality Assurance and Technology, Vancouver Head Office

Regular Full Time (35 hours weekly) | Grid 22 ($39.14 - $40.80/hour) | Anticipated Start Date: June 18, 2025 | Reporting to: Alexis Vargas, Director of Technology and Social Impact

Pacific Community Resources Society is committed to diversity and inclusion and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples, and visible minorities. Persons who anticipate needing accommodations for any part of the application process may contact our HR department at [e-mail]. Personal information will be kept confidential.

Opportunity

We are seeking a detail-oriented, system-savvy Salesforce Administrator to join our team and support the integrity, functionality, and user experience of our data systems. Reporting to the Director of Technology and Social Impact, the Administrator will lead the ongoing configuration, optimization, and maintenance of our Salesforce platform. In addition to Salesforce, the Administrator will also provide secondary administrative support for other internal systems from a Quality Assurance perspective, ensuring all platforms comply with agency data policies and privacy regulations. The ideal candidate has strong problem-solving abilities, excellent communication skills, and a system-oriented mindset grounded in data integrity and compliance.

Responsibilities

• Administer and maintain the Salesforce platform, ensuring functionality, usability, and alignment with program needs.
• Identify and troubleshoot system issues and inefficiencies; analyze root causes and propose sustainable solutions.
• Collaborate with teams to gather requirements, configure system features, and implement improvements that support user workflows and agency objectives.
• Create and maintain reports and dashboards to support data analysis and evidence-informed decision-making.
• Ensure data accuracy, consistency, and compliance with internal data collection policies and privacy regulations.
• Develop user documentation and deliver training to enhance staff understanding and adoption of systems.
• Monitor and evaluate system performance, implementing improvements to optimize usability and productivity.
• Provide support for other internal systems (outside of Salesforce), serving as a representative of the Quality Assurance team to:
• Support configuration and administration as needed.
• Ensure data collection aligns with agency standards.
• Verify compliance with privacy and information management policies
  

Qualifications

• 2+ years of experience in Salesforce administration and/or data analysis
• Strong problem-solving and analytical skills with a system-thinking approach.
• Excellent communication skills, with the ability to explain technical concepts to non-technical users.
• Experience with data management, reporting, and privacy regulations.
• Ability to understand cross-functional workflows and balance technical solutions with program needs.
  
  

Additional Assets

• Salesforce Administrator or Microsoft Certified Solutions Associate (MCSA) certifications or equivalent experience.
• Experience supporting or administering other internal systems (e.g., case management, reporting tools).
• Understanding of data governance, information security, and compliance frameworks.
• Familiarity with nonprofit or social service sector operations is an asset.

About PCRS

Pacific Community Resources Society (PCRS) is a large not-for-profit agency that serves some of the most vulnerable people in our communities from Vancouver to Hope. We work with youth and vulnerable adults in the areas of education, employment, housing, substance use and mental health, and youth and family support services. We are CARF Accredited and a Certified Living Wage Employer.

We are grateful to operate on the traditional, ancestral, and unceded territories of the xʷm əθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh), Qw'?ntl'en (Kwantlen), se’mya’me (Semiahmoo), sc̓əwaθən məsteyəxʷ (Tsawwassen), q̓ic̓əy (Katzie), kʷikʷəƛ̓əm (Coquitlam), qiqéyt (Qayqayt), máthxwi (Matsqui) and Stó:lō Nations.

Our Vision Everyone thriving in strong, healthy communities!

Our Mission To inspire healthy and inclusive communities through leadership and collaboration.

Our Values Advocacy, Diversity and Inclusion, Empowerment, Service Excellence, Stewardship, Well-being

We Offer Our Staff

• Equitable Base Pay – we are a Certified Living Wage Employer
• Generous paid vacation time, personal time, sick time; additional paid time off for life events
• Additional paid holidays, ex. Easter Monday, Boxing Day *
• Extended health, prescription, dental & vision care plan, with 100% Employer-Paid Premiums*
• Disability and Life Insurance Coverage *
• Employee & Family Assistance Program including preventative health & counselling *
• Membership in the Municipal Pension Plan with generous employer contributions *
• Flexible schedules and earned time off program *
• Full-day agency orientation and extensive training, with regular ongoing performance evaluations
• In-house digital and classroom learning opportunities; staff funding for professional development *
• Opportunities to use your voice & participate in committees on policy, wellness, safety, EDI, etc.
• Eligibility will vary depending on terms and role requirements – details for this posting will be provided on request.
  
  

Apply Now