Salesforce Administrator

Medcan; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading health service provider in Toronto is looking for a Salesforce Administrator. This full-time role involves managing users, customizing Salesforce settings, and providing end-user training. The ideal candidate has 2+ years in a Salesforce Administrator position and holds Salesforce Admin Certification. Strong analytical and communication skills are essential. Join us to help inspire wellness together.

Qualifications

• 2+ years in a Salesforce Administrator role.
• Experience working in Agile/Scrum environments with tools like Jira or Azure.
• Advanced experience with Service Cloud and/or Health Cloud preferred.

Responsibilities

• Manage users, profiles, roles, and permission sets in Salesforce.
• Customize fields, page layouts, record types, and reports.
• Assist with training end users on the use of Salesforce.

Skills

Salesforce administration

Analytical skills

Problem-solving skills

Communication skills

Agile/Scrum experience

Education

Salesforce Admin Certification

Tools

Salesforce

ServiceNow

Jira

Excel

Job description

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!

About Us:

Founded in 1987, Medcan is a leader in transformational proactive and primary care dedicated to helping patients and team members live well, for life. We offer a comprehensive range of services including preventative health assessments, wellness programs, and specialized medical care.

Our core values of excellence, drive, respect and integrity guide everything we do. We’re committed to creating a workplace where everyone can thrive, and we’re proud to support over 1,500 businesses across Canada with our health and wellness solutions.

The Role

Medcan seeks an experienced Salesforce Administrator to join a growing Digital Transformation and Innovation team. As a key member of the team, you’ll be responsible for assisting our 300+ Salesforce user base as well as contributing to our feature release cycle.

The Accountabilities

The Salesforce Administrator will support the day-to-day running of the business and enhancements within Salesforce, which includes interacting with teams across the organization.

This includes:

• Manage users, profiles, roles and permission sets in Salesforce
• Customize fields, page layouts, record types, reports and dashboards
• Develop reports, dashboards, and processes
• Assist in data import/export/updates, system customization
• Provide day to day end user support via ServiceNow
• Assist with training end users on the use of Salesforce
• Maintain data and system security and integrity in Salesforce
• Create training and user documentation, and maintain ongoing documentation processes as business needs evolve or features are added
• Troubleshoot Salesforce issues and bugs and escalate as needed for resolution and fix
• Meet with business stakeholders to understand business needs and challenges, and recommend new SF features and enhancements to the product owner
• Work with the Salesforce delivery team to ensure your changes are updated in our code repo, and are approved before release

The Requirements

• 2+ years in a Salesforce Administrator role
• Salesforce Admin Certification
• Experience with Salesforce object, layouts, validation rules, permissions, roles, reports, dashboards, and logical formulas
• Experience with APEX, Apex triggers, Visualforce, Java, SQL, SOQL, and lighting flows
• Familiarity with deployment tools like Change Sets, Salesforce DX, or Gearset.
• Experience working in Agile/Scrum environments with tools like Jira or Azure.
• Understanding of data governance and compliance standards (especially relevant in healthcare settings).
• Intermediate to advanced knowledge of Excel
• Advanced experience with Service Cloud and/or Health Cloud preferred. Experience with Omnichannel and Salesforce Shield a major asset.
• Demonstrated ability to work collaboratively with multiple stakeholders and cross functionally
• Excellent analytical and problem-solving skills. Has the ability to solve problems, resolve issues, and escalate when assistance is required all within a timely manner
• Excellent oral and written communication skills
• You're good at explaining complex, technology syntax in layman’s terms
• You are a critical thinker and adapt quickly to change

This position is full-time and is scheduled primarily during business hours Monday through Friday with occasional evenings or early mornings to support deployment and post-deployment activities.

Ready to Apply?

If you’re ready to make a difference and be part of a company that truly cares about its people, we’d love to hear from you! Apply today and let’s inspire wellness together.

Diversity, Equity and Accessibility:

Medcan is dedicated to employment equity, diversity and inclusion. We strive to ensure all staff have a fair opportunity to participate and success at work. If contacted for an employment opportunity, please advise your Talent Acquisition Specialist if you require accommodation.