Salesforce Admin

Lorven Technologies Inc.; Canada; On-site; CAD 70,000 - 110,000; Full time

Job summary

Lorven Technologies Inc. is seeking a skilled Salesforce Administrator to support enterprise operations. You will configure, optimize, and maintain Salesforce environments, ensuring data integrity and user adoption.

You\'ll manage day-to-day support, troubleshoot issues across data, permissions, automation, and integrations, and work with stakeholders to translate business needs into Salesforce solutions. Strong communication and release readiness experience are essential.

Qualifications

• 3+ years of experience as a Salesforce Administrator.
• Certification is required.
• Experience with reports, dashboards, and data management.
• Familiar with automation tools like Flows and Workflow Rules.

Responsibilities

• Configure, optimize, and maintain Salesforce environments.
• Manage day-to-day support cases submitted by users.
• Troubleshoot data, permissions, automation, and integrations.
• Handle data imports/exports and data hygiene.
• Coordinate with technical teams for integrations.
• Document business requirements and translate to Salesforce solutions.
• Communicate system changes and best practices to users.
• Perform release readiness and minor feature enablement.

Skills

Communication

Stakeholder management

Requirements gathering

End-user training

Change management

Education

Salesforce Administrator Certification

Tools

Salesforce Reports

Salesforce Dashboards

Salesforce Integrations

SQL

Job description

• Must Have: Salesforce Administrator Certification

Responsible for configuring, optimizing, and maintaining Salesforce environments to support business operations, user adoption, and integrations in enterprise settings.

KEY RESPONSIBILITIES:

• Manage and resolve day-to-day support cases submitted by users.
• Troubleshoot issues related to data, permissions, automation, and integrations.
• Experienced in Salesforce Reports and Dashboards.
• Experienced in Salesforce release update readiness and deployment.
• Perform Salesforce administration including managing objects, fields, page layouts, record types, validation rules, workflows, flows, approval processes, users, profiles, permission sets, roles, sharing rules, and maintaining reports and dashboards to support business needs.
• Support and monitor Salesforce integration with external systems; perform basic integration troubleshooting and coordinate with technical teams or vendors as needed.
• Manage data imports, exports, data quality, and ongoing data hygiene.
• Perform routine org maintenance including release readiness, minor feature enablement, and system cleanup and optimization.
• Perform data management tasks like imports, deduplication, audits, and quality improvements using rules and automation.
• Act as a point of contact for Salesforce-related inquiries from clients, business users, and internal stakeholders.
• Gather, analyze, and document business requirements and translate them into Salesforce solutions.
• Communicate system changes, enhancements, and best practices clearly to users.

SOFT SKILLS

• Communication: Ability to communicate effectively with non-technical stakeholders to understand requirements.
• Demonstrated ability to work collaboratively in a team environment and coordinate with stakeholders to achieve project objectives.
• Strong communication, requirement gathering, change management, and end-user training abilities.

TECHNICAL SKILLS

• 3+ years of experience as a Salesforce Administrator.
• Solid understanding of Salesforce core features and data model.
• Good to have: Experience with Salesforce automation tools (Flows, Workflow Rules).
• Basic understanding of Salesforce integrations and APIs.
• Good understanding of reports, dashboards, and data management tools; proficiency in SQL is preferred.