SALES & TECHNICAL SUPPORT SPECIALIST

Mintz Global Screening; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading screening service provider in Ontario is looking for a Sales & Technical Support Specialist to optimize sales performance and manage client integrations. The ideal candidate will possess excellent communication skills, a post-secondary degree, and at least 2 years of experience in a related role. This position offers an hourly wage between $21.52 and $26.90, with opportunities for professional development.

Qualifications

• Minimum of 2 years experience in a sales coordination or administrative role.
• Knowledge of APIs and application technologies.
• Bilingualism in French is a significant asset.
• Experience with client onboarding processes.

Responsibilities

• Coordinate the creation of service agreements and proposals.
• Monitor and manage pending client processes.
• Assist Sales and Marketing teams for customer service.
• Support client-facing integrations and manage timelines.
• Create detailed user guides and integration documentation.

Skills

Exceptional communication and interpersonal skills

Strong problem-solving and analytical skills

Proficiency in Microsoft Office applications

Ability to manage client relationships effectively

Attention to detail

Education

Post-secondary degree from a recognized institution

Tools

Customer Relationship Management (CRM) systems

Business applications (such as Power BI)

Job description

SALES & TECHNICAL SUPPORT SPECIALIST

Reporting directly to the National Director of Sales and Customer Excellence, the Sales & Technical Support Specialist is instrumental in optimizing the performance and efficiency of the sales team. In this role, the Specialist provides essential support to sales representatives and manages various aspects of the end-to-end sales process, especially with analytical reporting and client integrations. The Specialist is responsible for tracking and analyzing sales performance metrics to provide valuable insights and support data-driven decision-making. This also includes preparing and processing crucial sales documentation, such as proposals, contracts, and reports, ensuring accuracy and adherence to company standards.

A significant part of the role involves facilitating communication between sales representatives, clients, and internal departments, including technology development, marketing, finance, and operations. This coordination ensures the smooth execution of sales activities and addresses any issues that may arise during the sales process. Additionally, the Specialist will manage operational and administrative challenges, implement effective solutions, and ensure that sales representatives have the resources and information they need to excel in their roles.

The Specialist will also oversee the management of client-facing integrations, including coordination with IT and development teams to ensure successful deployment and ongoing support. They will develop and maintain comprehensive user guides for clients and internal users, facilitate calls and communication with clients during onboarding or troubleshooting, and act as a liaison to escalate technical issues to the appropriate internal teams.

The position holder must possess strong organizational skills, attention to detail, and the ability to handle multiple tasks efficiently are essential for this position, as is the capacity to build and maintain effective relationships with various stakeholders to enhance the overall sales process and client experience

Responsibilities :

The Sales & Technical Support Specialist shall :

• Coordinate the creation and distribution of service agreements, proposals, and presentations to support the sales team in generating business leads as needed.
• Monitor and manage pending client processes, including coordinating contract reviews, renewals, and extensions.
• Schedule meetings, and assist the Sales and Marketing teams to ensure superior customer service and an exceptional customer experience.
• Assist in meetings with clients to develop, plan and implement technology solutions such as system integrations.
• Manage and support client-facing integrations, including overseeing timelines, tracking deliverables, and facilitating communication between technical teams and clients.
• Create and maintain detailed user guides and integration documentation to support onboarding and ongoing client needs.
• Perform data entry tasks related to sales figures, metrics, and other pertinent information, while maintaining an organized and accessible filing system.
• Assist in extracting and analyzing data to monitor both future and existing sales opportunities using sales tracking tools, and report findings to the Sales Director.
• Ensure timely follow-up and coordination of sales activities, and collaborate with the team to generate and maintain comprehensive reports.
• Foster active communication and engagement with Account Managers to ensure that all sales activities are current and pertinent.
• Lead or participate in regular calls with clients to support integrations and ongoing technical needs, and act as a primary point of contact for follow-ups.
• Receive and triage IT or technical issues reported by clients or internal stakeholders and ensure prompt referral to the appropriate internal departments.
• Participate in sales training programs to develop a thorough understanding of the company’s products and services.
• Perform other duties as assigned by supervisors to support departmental objectives and contribute to team success.

Required Qualifications :

Knowledge and Education

Possession of a post-secondary degree from a recognized institution

Exceptional communication and interpersonal skills, with strong proficiency in English; bilingualism in French is a significant asset.

Experience, Skills and Abilities

Preferred minimum of 2 years of experience in a sales coordination or administrative role.

High level of computer literacy with advanced proficiency in Microsoft Office applications.

Knowledge of the user and application of APIs and relate technology.

Experience with business applications used to support sales growth (such as Power BI)

Experience supporting system integrations and client onboarding processes is a strong asset.

Experience with Customer Relationship Management (CRM) systems is considered an asset.

Demonstrated interpersonal skills with the ability to effectively interact with a diverse range of individuals.

Excellent verbal and written communication skills. Bilingual - French and English required

Proven ability to deliver superior customer service and manage client relationships effectively.

Exceptional attention to detail, organizational skills, and time management capabilities.

Strong problem-solving and analytical skills.

Solid customer service orientation with a focus on client satisfaction.

Ability to adapt to changing situations and demonstrate initiative in addressing challenges.

Salary Range : $21.52.0000 To $26.9.0000 Hourly