Sales Team Support Specialist

iA Financial Group; Quebec; Hybrid; CAD 67,000 - 96,000; Full time

Benefits offered by this job

Competitive benefits

Flexible group insurance

Competitive pension plan

Employee share purchase plan

Vacation, wellness days, and personal…

Telemedicine

Employee and Family Assistance Program

Ergonomic office furniture program

Performance bonus

Discounts on iA products

Job summary

iA Financial Group in Canada is seeking a Sales Team Support Specialist to act as a dedicated resource for internal sales teams and distribution networks. You will handle complex cases, guide on processes, systems, and products, and help resolve issues across business areas, contributing to continuous improvement of practices and tools.

The role requires a college diploma, 5+ years in a related field, and strong bilingual communication.

Qualifications

• College diploma in a relevant field.
• 5+ years of experience in sales support or financial services.
• Strong analytical, organizational, and communication skills.

Responsibilities

• Provide end-to-end support to internal sales teams and distribution partners.
• Explain processes, systems, and products; coordinate issue resolution.
• Design and deliver training materials to promote knowledge transfer and team autonomy.
• Identify pain points and suggest process/tool improvements.

Skills

Bilingual French/English

Analytical thinking

Customer service

Communication skills

Training & knowledge sharing

Education

College diploma

Tools

Microsoft Excel

PowerPoint

Microsoft Word

Job description

Job Description

Build the future with us Are you passionate about service, collaboration, and supporting sales teams, and looking to help provide our partners with a simple, efficient, and personalized experience? As a Sales Team Support Specialist, you will play a key role as a specialized resource for internal sales teams and our various distribution networks. Drawing on your expertise, you will handle complex or sensitive cases, provide guidance on processes, systems, and products, and facilitate the resolution of issues involving multiple business areas. Your understanding of the realities faced by the sales force will also allow you to actively contribute to the continuous improvement of our practices and tools. This position is a great opportunity to showcase your skills and reach your full potential within a caring and trusted company. Here, people and their development are at the heart of our priorities, creating an environment that fosters collaboration and innovation.

What you’ll accomplish with us

• Provide personalized, end-to-end service to various sales force stakeholders and ensure their requests are handled efficiently.
• Provide technical, administrative, and educational support related to processes, systems, tools, and products, while acting as a resource to facilitate understanding of administrative and operational requirements.
• Analyze complex cases, unusual situations, and exception requests, recommend appropriate solutions, and coordinate follow-up with various stakeholders through to resolution.
• Support vice-presidents, regional directors, and other sales force partners by providing relevant information and documentation, and participate in meetings when your expertise is required.
• Maintain a high level of expertise regarding processes, procedures, systems, products, and changes that may impact the sales force, and help ensure information is communicated clearly and consistently.
• Design, enhance, and deliver training sessions, learning capsules, reference tools, and other content to promote knowledge transfer and team autonomy.
• Identify pain points, trends, and recurring questions, and recommend improvements to processes, tools, and ways of working to enhance operational efficiency and the quality of the service experience.
• Promote awareness and use of digital and electronic tools among the sales force and contribute to developing a structured approach to team support and follow-up.
• Bring significant or recurring issues to management’s attention and contribute to initiatives related to service evolution and the needs of the sales force.

What could accelerate your success in this role

• Has a college diploma in a relevant field and more than five years of experience in a related field.
• Has extensive knowledge of individual insurance products, systems, processes, and administrative procedures.
• Has an excellent understanding of the realities, needs, and challenges faced by financial advisors and various distribution networks.
• Is recognized for their excellent analytical, problem-solving, and judgment skills, particularly when dealing with complex or unusual situations.
• Demonstrates a high degree of autonomy, initiative, and thoroughness, as well as an excellent ability to prioritize and manage multiple files simultaneously.
• Stands out for their strong service orientation, active listening skills, diplomacy, and ability to build trusted relationships with stakeholders at various levels.
• Has excellent communication skills and the ability to explain technical or complex information in clear and accessible terms.
• Is comfortable structuring, developing, and presenting content, as well as sharing knowledge in an engaging and educational manner.
• Is proficient with the Microsoft Office suite, particularly PowerPoint, Word, and Excel.
• Has an advanced level of proficiency in both French and English, as the successful candidate will be required to communicate daily via email and phone with English-speaking clients and partners across Canada.

Why you’ll love working with us

A work environment where learning and development come together with a shared pursuit of excellence. Artificial intelligence is in everyone’s hands, helping you increase your personal effectiveness while contributing to the organization’s growth. A healthy, safe, equitable, and inclusive environment where everyone can freely realize and develop their potential. The opportunity to work in a hybrid environment supported by flexibility and access to inspiring and innovative workspaces.

• Competitive benefits
• Flexible group insurance
• Competitive pension plan
• Employee share purchase plan
• Vacation, wellness days, and personal development days
• Telemedicine
• Employee and Family Assistance Program
• Ergonomic office furniture program
• Performance bonus
• Discounts on iA products
• And more!

For positions posted in Ontario and British Columbia: The typical hiring range for this position is between $66,862 and $96,093. Base salary may vary depending on knowledge, skills, years of experience, and internal equity.

Location(s) Quebec / 1080, Grande Allee West Other Possible Location(s) Montreal / 1981 McGill College Avenue Toronto / 26 Wellington Street East

Company Overview: iA Financial Group

iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management. With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. At iA, we’re invested in you.

* iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation or physical or mental disability. Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.

At iA, we are committed to supporting and celebrating diversity because we believe that it is by bridging our differences that we will be stronger. Our employees’ wellbeing is our priority. We are also committed to creating a stimulating and safe work environment, in addition to offering a real work-life balance with our flexible work model.

Technology and Artificial Intelligence in Recruitment

To optimize and support our recruitment process, iA Financial Group may use certain technological tools, including artificial intelligence. These tools support the work of our recruiters but do not replace their judgment. All hiring decisions continue to be made by authorized individuals within the organization. For more information, please refer to our Privacy Notice. As a reflection of our employees’ appreciation and engagement, iA once again stands out this year as one of Canada’s top employers according to Forbes. In 2026, iA Financial Group also ranks 1st among major publicly traded Canadian insurers. At iA Financial Group, our differences make us unique. We are committed to supporting and celebrating diversity because we believe that it is by bridging our differences that we will be stronger. Our employees’ wellbeing is our priority. We are also committed to creating a stimulating and safe work environment, in addition to offering a real work-life balance with our flexible work model.