Sales Support Specialist

SiriusXM; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

SiriusXM is seeking a Sales Support Specialist for its Client Services team. The ideal candidate will be a trusted partner in revenue generation, responsible for developing client relationships and executing successful advertising campaigns. Strong organizational and communication skills are essential in this fast-paced environment focused on delivering exceptional client service.

Qualifications

• 2+ years in Sales Support, Client Services, or Account Management in Advertising Sales.
• Experience in Programmatic media or ad networks.
• Outstanding attention to detail and excellent communication skills.

Responsibilities

• Develop positive business relationships with clients and internal teams.
• Manage campaign timelines and troubleshoot issues.
• Monitor campaign delivery and collaborate on invoicing queries.

Skills

Communication

Organization

Critical Thinking

Attention to Detail

Time Management

Tools

MS-Office Suite

Salesforce

Job description

SiriusXM and its brands (Pandora, Stitcher, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.

This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM’s vision to life every day.

SXM Media is the gateway for marketers to the largest digital audio advertising ecosystem in North America. As the combined advertising revenue organization of Sirius XM Holdings Inc., SXM Media spans across leading owned and operated audio platforms Pandora, SiriusXM and Stitcher; innovative ad tech solutions powered by AdsWizz; sonic creative consultancy Studio Resonate; and an extended content network featuring exclusive monetization agreements with Audiochuck, NBCUniversal, SoundCloud, and many more. Reaching more than 150 million listeners each month, SXM Media delivers audiences the tailored brand experiences they crave while putting creators first, making it easy for every marketer to produce, plan, buy and measure across its entire audio universe.

How you’ll make an impact:
The Sales Support Specialist is a key contributor on the SiriusXM Media’s Client Services team that drives and defends revenue by being a trusted client partner and resource working with internal and external partners to flawlessly design and execute campaigns for Advertisers/Agencies and drive revenue for SiriusXM Media. The right individual will be highly effective in communication, organization, and critical thinking, while thriving in an ever-evolving, fast-paced environment. Your team will include thoughtful, problem-solving individuals who are passionate about growing the SiriusXM Media brands.

What you’ll do:
• Develop and cultivate positive business relationships with clients and sales, creative, sales research and technical teams
• Partner with sales team to develop ideas and materials for Proposals/Avail submissions across both Direct and Programmatic buying channels including media recommendations, research, competitive data, and advise on what is technically feasible to execute
• Be a product expert, know your client and the right SiriusXM Media products that will meet their marketing needs and drive positive results
• Ensure SiriusXM Media revenue goals consistently inform all facets of account management; design and execute media plans and campaigns; work directly with sales reps and clients on all pre-launch elements related to creative specifications and submission
• Create and manage creative and technical production timelines, with Advertisers/Agencies, and asset delivery to ensure campaigns launch in a timely manner
• Work with internal traffickers, creative design, and client as needed to troubleshoot any ad creative issues that impact tracking, implementation, or reporting
• Be the frontline on all booked revenue to monitor campaign delivery and pacing; escalate issues when applicable
• Collaborate with billing team to resolve monthly invoicing queries
• Provide necessary campaign deliverables
• Delegate work as necessary to internal resources

What you’ll need:
• 2+ years proven Sales Support / Client Services / Account Management in Advertising Sales, operations or buy-side success and strong history of meeting or exceeding goals
• Experience working in Programmatic (DSP, Agency Trading Desk, or Publisher sales) or similarly technical media including ad networks
• Audio experience a strong plus
• Outstanding attention to detail with ability to maintain high levels of accuracy within deadline- driven environment
• Excellent communication skills
• Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment.
• Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint) and Salesforce

Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.

R-2025-05-32

Who We Are:

SiriusXM and its brands (Pandora, Stitcher, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.

This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM’s vision to life every day.

SXM Media is the gateway for marketers to the largest digital audio advertising ecosystem in North America. As the combined advertising revenue organization of Sirius XM Holdings Inc., SXM Media spans across leading owned and operated audio platforms Pandora, SiriusXM and Stitcher; innovative ad tech solutions powered by AdsWizz; sonic creative consultancy Studio Resonate; and an extended content network featuring exclusive monetization agreements with Audiochuck, NBCUniversal, SoundCloud, and many more. Reaching more than 150 million listeners each month, SXM Media delivers audiences the tailored brand experiences they crave while putting creators first, making it easy for every marketer to produce, plan, buy and measure across its entire audio universe.

How you’ll make an impact:
The Sales Support Specialist is a key contributor on the SiriusXM Media’s Client Services team that drives and defends revenue by being a trusted client partner and resource working with internal and external partners to flawlessly design and execute campaigns for Advertisers/Agencies and drive revenue for SiriusXM Media. The right individual will be highly effective in communication, organization, and critical thinking, while thriving in an ever-evolving, fast-paced environment. Your team will include thoughtful, problem-solving individuals who are passionate about growing the SiriusXM Media brands.

What you’ll do:
• Develop and cultivate positive business relationships with clients and sales, creative, sales research and technical teams
• Partner with sales team to develop ideas and materials for Proposals/Avail submissions across both Direct and Programmatic buying channels including media recommendations, research, competitive data, and advise on what is technically feasible to execute
• Be a product expert, know your client and the right SiriusXM Media products that will meet their marketing needs and drive positive results
• Ensure SiriusXM Media revenue goals consistently inform all facets of account management; design and execute media plans and campaigns; work directly with sales reps and clients on all pre-launch elements related to creative specifications and submission
• Create and manage creative and technical production timelines, with Advertisers/Agencies, and asset delivery to ensure campaigns launch in a timely manner
• Work with internal traffickers, creative design, and client as needed to troubleshoot any ad creative issues that impact tracking, implementation, or reporting
• Be the frontline on all booked revenue to monitor campaign delivery and pacing; escalate issues when applicable
• Collaborate with billing team to resolve monthly invoicing queries
• Provide necessary campaign deliverables
• Delegate work as necessary to internal resources

What you’ll need:
• 2+ years proven Sales Support / Client Services / Account Management in Advertising Sales, operations or buy-side success and strong history of meeting or exceeding goals
• Experience working in Programmatic (DSP, Agency Trading Desk, or Publisher sales) or similarly technical media including ad networks
• Audio experience a strong plus
• Outstanding attention to detail with ability to maintain high levels of accuracy within deadline- driven environment
• Excellent communication skills
• Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment.
• Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint) and Salesforce

Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.

R-2025-05-32

Who We Are:

SiriusXM and its brands (Pandora, Stitcher, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.

This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM’s vision to life every day.

SXM Media is the gateway for marketers to the largest digital audio advertising ecosystem in North America. As the combined advertising revenue organization of Sirius XM Holdings Inc., SXM Media spans across leading owned and operated audio platforms Pandora, SiriusXM and Stitcher; innovative ad tech solutions powered by AdsWizz; sonic creative consultancy Studio Resonate; and an extended content network featuring exclusive monetization agreements with Audiochuck, NBCUniversal, SoundCloud, and many more. Reaching more than 150 million listeners each month, SXM Media delivers audiences the tailored brand experiences they crave while putting creators first, making it easy for every marketer to produce, plan, buy and measure across its entire audio universe.

How you’ll make an impact:
The Sales Support Specialist is a key contributor on the SiriusXM Media’s Client Services team that drives and defends revenue by being a trusted client partner and resource working with internal and external partners to flawlessly design and execute campaigns for Advertisers/Agencies and drive revenue for SiriusXM Media. The right individual will be highly effective in communication, organization, and critical thinking, while thriving in an ever-evolving, fast-paced environment. Your team will include thoughtful, problem-solving individuals who are passionate about growing the SiriusXM Media brands.

What you’ll do:
• Develop and cultivate positive business relationships with clients and sales, creative, sales research and technical teams
• Partner with sales team to develop ideas and materials for Proposals/Avail submissions across both Direct and Programmatic buying channels including media recommendations, research, competitive data, and advise on what is technically feasible to execute
• Be a product expert, know your client and the right SiriusXM Media products that will meet their marketing needs and drive positive results
• Ensure SiriusXM Media revenue goals consistently inform all facets of account management; design and execute media plans and campaigns; work directly with sales reps and clients on all pre-launch elements related to creative specifications and submission
• Create and manage creative and technical production timelines, with Advertisers/Agencies, and asset delivery to ensure campaigns launch in a timely manner
• Work with internal traffickers, creative design, and client as needed to troubleshoot any ad creative issues that impact tracking, implementation, or reporting
• Be the frontline on all booked revenue to monitor campaign delivery and pacing; escalate issues when applicable
• Collaborate with billing team to resolve monthly invoicing queries
• Provide necessary campaign deliverables
• Delegate work as necessary to internal resources

What you’ll need:
• 2+ years proven Sales Support / Client Services / Account Management in Advertising Sales, operations or buy-side success and strong history of meeting or exceeding goals
• Experience working in Programmatic (DSP, Agency Trading Desk, or Publisher sales) or similarly technical media including ad networks
• Audio experience a strong plus
• Outstanding attention to detail with ability to maintain high levels of accuracy within deadline- driven environment
• Excellent communication skills
• Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment.
• Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint) and Salesforce

Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.

About the company

Sirius XM Holdings Inc. is an American broadcasting company headquartered in Midtown Manhattan, New York City that provides satellite radio and online radio services operating in the United States.

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