Sales Support Specialist

Atlas Copco; Mississauga; Hybrid; CAD 62,000 - 66,000; Full time

Benefits offered by this job

Health care

Vision

Dental

Life & Disability plans

Virtual medical consultations

35-hour work week

Work-from-home flexibility

Tuition reimbursement

Company pension plan

Employee assistance program

Emergency travel insurance

Job summary

Atlas Copco Canada Inc. is seeking a Sales Support Specialist for AIF/AGA to back our Canadian TSRs. You will manage quotes, maintain CRM data, and ensure accurate pipeline reporting while coordinating with internal teams.

This role requires 3+ years in sales support, fluency in French and English, and strong knowledge of the C4C system. A hybrid schedule with 3 days in office and work-from-home flexibility is offered.

Qualifications

• Minimum 3 years of previous experience in a sales support role.
• Strong knowledge of the C4C system.
• Excellent communication skills in French and English (speaking and writing).
• Proven ability to deliver excellent customer service.
• Proven ability to build relationships with colleagues and customers.
• Good computer literacy with Outlook, Teams, Word, PowerPoint and Excel.
• Professional attitude and strong sense of responsibility.
• Strong organizational skills and priority management.

Responsibilities

• Receive leads from TSRs and ensure information is ready for quotations.
• Review requests for completeness and follow up for missing details.
• Create and maintain Opportunities in C4C under TSR ownership.
• Create Sales Quotes in C4C from Opportunities and TSR input.
• Prepare accurate quotations using pricing tools and templates.
• Validate scope and escalate when needed.
• Send draft quotations to TSRs for review and approval.
• Issue final quotations to customers with TSR copied.
• Update opportunity and quote status in C4C throughout the lifecycle.
• Support TSRs with quote revisions and re-submissions.
• Monitor inbound leads for timely turnaround and identify bottlenecks.
• Assist in basic activity tracking and cross-functional tasks.
• Ensure compliance with Sales Support Process Flow and standards.
• Support environmental, health & safety and quality standards.

Skills

Bilingual French/English

Customer service

Communication skills

Relationship building

Time management

Professionalism

MS Office

CRM knowledge

Tools

C4C system

Outlook

Teams

Excel

Word

PowerPoint

Job description

Who is Atlas Copco Compressors Canada? Allow us to introduce ourselves. You may think you don’t already know us, but our paths have definitely crossed before! From the water bottle in your hand, to the lamp lighting up your room, and even the t-shirt on your back, chances are each of these items were created using one of Atlas Copco’s industry leading air compressors. That’s right, compressed air is EVERYWHERE, and we are thrilled to have customers across all industries; medical, textiles, pharmaceutical, food manufacturing and many more in over 180 countries across the globe! We like to think of ourselves as a Leader in the industry and encourage our employees to think the same!

We don’t just promote diversity and inclusion because it’s the right thing to do, we do it because it’s what drives best results. We welcome applicants of all race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, marital status, age, and all other legally protected status

Key Accountabilities/activities

The Sales Support Specialist – AIF/AGA plays a central role in supporting the AIF/AGA sales cycle by preparing accurate, timely quotes and ensuring our sales team is fully equipped with the tools, information, and CRM capabilities they need to succeed. This role supports Technical Sales Representatives (TSRs) across Canada, maintains strong relationships, and acts as the primary subject matter expert for our internal CRM system (C4C). The Sales Support Specialist – AIF/AGA will take ownership of training, updates, troubleshooting, and continuous improvement of C4C usage within the organization, ensuring consistent lead/opportunity setup, data quality, and process compliance. This position can be based Quebec, Misssissauga & Calgary and the schedule is 35 hours per week. This position reports to the Digital Marketing and Communication Manager.

Main Responsibilities Include

• Receiving leads from TSRs and ensuring all required information is provided to proceed with quotation creation.
• Reviewing incoming requests for completeness and following up with TSRs when additional details are required (product, configuration, pricing, milestones, documentation).
• Creating and maintaining Opportunities in C4C under the TSRs ownership to ensure accurate pipeline tracking and reporting.
• Creating and building Sales Quotes in C4C based on the Opportunity and information provided by the TSR.
• Preparing accurate quotations using internal pricing tools, configuration systems, and approved templates, ensuring compliance with internal guidelines.
• Validating that requests fall within scope and escalating or requesting clarification when required.
• Sending draft quotations to TSRs for review and approval, ensuring alignment on technical and commercial details.
• Issuing final quotations to customers with the TSR copied, in line with the defined process.
• Updating opportunity and quote status in C4C throughout the process lifecycle.
• Supporting TSRs with quote revisions, updates, and re-submissions as required based on customer feedback.
• Monitoring inbound lead and request flow to ensure timely turnaround and identify bottlenecks.
• Assisting in the preparation of basic activity tracking (volume, turnaround time, pending requests).
• Ensuring adherence to the Sales Support Process Flow and maintaining consistency in execution.
• Assisting in related tasks, special projects, and cross-functional activities.
• Ensuring compliance with environmental, health & safety, sustainability, recycling, and quality assurance standards.

To succeed in your role

• Minimum 3 years of previous experience in a sales support role
• Strong knowledge of C4C system
• Excellent communication skills in French and English (speaking and writing)
• Proven ability to give excellent customer service both internally and externally
• Proven ability to build relations with colleagues and customers
• Good computer literacy skills (Outlook, Teams, Word, PowerPoint and Excel)
• Professional attitude and strong sense of responsibility
• Strong organizational skills and ability to manage time and priorities effectively

Fluency in English is required to communicate with colleagues and customers outside of Quebec.

What You Can Expect From Us

• Base Salary range $62,000- $66,000
• Health Care, Vision, Dental, Life & Disability plans, Virtual Medical Consultations
• 3-weeks starting paid vacation, 5 sick days, 5 flex days, 1 floater day per year
• $600 subsidy towards physical wellness materials, at-home equipment, fitness memberships, etc.
• 35-hour work week with flexible working hours and work-from-home flexibility
• Total tuition reimbursement for courses related to employment
• Company pension plan
• Employee assistance program
• Emergency travel insurance
• And much more

Special Conditions

• This position is a standard office job and requires presence in the office 3x per week.

We thank all applicants for their interest. Atlas Copco Canada Inc. may use internal AI-assisted tools during applicant screening. We do not share applicant information with public AI tools. Our internal AI-assisted tools support our process, but all hiring decisions are made by human reviewers.

Atlas Copco Canada Inc. is an equal opportunity employer and is committed to accommodating all applicants in all employment activities including the recruitment process. There are multiple ways to interview with us! If you are contacted for a job opportunity and require any accommodation for your interview, please let the recruiter know. Information relating to the need for accommodation and accommodation measures will be addressed confidentially and used only to meet candidate needs.

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