Sales Support Specialist

IFG International Financial Group Ltd; Canada; Remote; CAD 40,000 - 60,000; Full time

Job summary

A leading financial services firm is seeking a remote Sales Support Specialist for an initial 12-month contract, renewable. You will conduct interviews for individual insurance underwriting while ensuring confidentiality and exceptional customer service. Ideal candidates are bilingual in English and French, possess medical knowledge, and excel in detail-oriented tasks. This is a fully remote position available across Canada.

Qualifications

• Medical knowledge or background in health sciences is preferred.
• High accuracy and attention to detail in a fast-paced environment.
• Experience in customer service.

Responsibilities

• Conduct in-depth interviews to facilitate the underwriting process.
• Utilize excellent interpersonal skills to elicit personal and medical information.
• Manage workload efficiently with strong organization skills.
• Address customers' concerns professionally.

Skills

Bilingual in English and French

Excellent interpersonal skills

Attention to detail

Strong communication skills

Technical aptitude

Education

Recent graduates in health sciences

Job description

Our client, a Top 5 Bank in Canada is looking to hire a Sales Support Specialist to their team for an initial 12 month contract which is renewable. This role is completely remote within Canada.

Responsibilities:

• Conducts in-depth interviews encompassing lifestyle and medical questions, to facilitate the underwriting process for clients who have applied for individual insurance (i.e: Life Insurance, Critical Illness Insurance)
• Utilizes excellent interpersonal skills and an ability to probe tactfully when eliciting personal and medical information
• Demonstrates exceptional attention to detail and active listening skills
• Manages workload efficiently with the use of excellent organization and time-management skills
• Respects the confidentiality of sensitive and private information.
• Addresses customers' concerns in a professional and knowledgeable manner

Requirements:

• Medical knowledge (e.g., dental assistant, nursing, recent graduates in health sciences).
• High accuracy and attention to detail in a fast-paced environment.
• Bilingual in English and French, with excellent communication skills.
• Experience in customer service and strong technical aptitude.
• Reliable high-speed internet for remote work.

If you are qualified and interested in discussing this role in more detail, please submit your resume to Navneet Kaur at [e-mail]