Sales Support Representative, RBC Insurance

Royal Bank of Canada; Westmount; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading financial institution in Montreal is seeking a Sales Support Representative for Life Insurance. This role involves providing superior service to brokers, managing business processes, and supporting Sales Consultants. The ideal candidate is bilingual in English and French, possesses strong organizational skills, and is proactive. The position offers a hybrid work model and a comprehensive rewards program.

Benefits

Comprehensive Total Rewards Program

Flexible benefits

Career progression opportunities

Access to software tools to enhance productivity

Qualifications

• High-level written skills in both French and English.
• Ability to work well independently and with a diverse team.
• Knowledge or experience in the Insurance industry is a plus.

Responsibilities

• Provide support and educate brokers on product information.
• Manage requirements of new business processes.
• Establish relationships with key staff of brokers.

Skills

Bilingual in English and French

Professional customer service skills

Excellent organizational skills

Strong negotiation skills

Education

Post-secondary education or equivalent

Tools

Microsoft Suite

Job description

Job Description

What is the opportunity?

As a Sales Support Representative, Life Insurance, you will act as a point of contact with brokers of Life Insurance policies. You will handle each broker’s inquiry with high priority to ensure they receive fast and effective service. Your role will involve providing superior sales support and service to brokers to achieve regional sales targets and contribute to Sales Consultant’s action plans.

What will you do?

• Initiate and respond to calls from producers, providing product & administrative support, education, and training on quotations, contracting, application processes, product information, and RBC systems.
• Manage all requirements of the new business process from quoting to application submission, and assist Sales Consultants with analyzing business blocks and identifying opportunities for additional premiums.
• Provide marketing support to Senior Sales Consultants, assisting with revenue generation activities specific to each MGA strategy.
• Resolve customer inquiries and determine appropriate actions for complex issues.
• Establish relationships with key staff of brokers, assist in new producer setup, including proactive calling and follow-up.
• Work closely with internal partners to provide seamless service to brokers.
• Participate in call campaigns as they arise.
• Train brokers and their teams on our systems and tools to support their sales efforts.

What do you need to succeed?

Must-have

• Bilingual in English and French, as you will serve clients and collaborate with RBC partners across Canada.
• High-level written skills in both French and English.
• Professional customer service skills with a talent for listening, rapport-building, and problem-solving.
• Ability to work well independently and with a diverse team.
• Excellent organizational skills, initiative, and proactivity.
• Strong negotiation, impact, influence, and analytical thinking skills.

Nice-to-have

• Knowledge or experience in the Insurance industry and/or Life Insurance.
• LLQP License is an asset.
• Post-secondary education or equivalent.
• Good knowledge of Microsoft Suite and quick learner of new systems.

What’s in it for you?

• A comprehensive Total Rewards Program including bonuses, flexible benefits, competitive salary, commissions, and stock options where applicable.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Supportive management and career progression opportunities.
• Access to various job opportunities across businesses and locations.
• RBC software tools to enhance productivity.

RBC is committed to supporting flexible work arrangements, contingent on meeting technological and confidentiality requirements.

Hybrid work model available.

LI-ML1

Job Skills: Customer Knowledge, Customer Service, Problem Solving, Sales Opportunities, Communication, Perseverance, Product Services, Sales Support, Teamwork.

Location: 1 Place Ville Marie, Montréal, Canada

Work hours: 37.5/week

Employment Type: Full-time

Platform: Insurance

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-06-27

Application Deadline: 2025-07-28. Applications accepted until 11:59 PM the day before the deadline.

At RBC, we promote an inclusive workplace supporting diversity and equal opportunity employment.

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