Sales Support Representative, RBC Insurance

Royal Bank of Canada; Quebec; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading financial institution in Canada is seeking a Sales Support Representative for Life Insurance. The role involves acting as a point of contact for life insurance brokers, providing them with essential product and administrative support. Key qualifications include bilingualism in English and French, strong customer service skills, and the ability to train brokers effectively. This position offers a hybrid work model and opportunities for growth within a supportive team.

Benefits

Comprehensive Total Rewards Program

Flexible benefits

Competitive compensation

Stock options

Qualifications

• Strong written skills in both English and French.
• Ability to listen, establish rapport, and find solutions.
• Capacity to work independently and in diverse teams.
• Initiative and proactivity are essential for success.
• Analytical thinking skills required.

Responsibilities

• Provide product and administrative support to brokers.
• Manage requirements from quoting to application submission.
• Support marketing activities focused on revenue generation.
• Resolve complex customer inquiries promptly.
• Train brokers on systems and tools.

Skills

Bilingual in English and French

Professional customer service skills

Excellent organizational skills

Strong negotiation skills

Proficiency with Microsoft Suite

Education

Post-secondary education or equivalent

Job description

Job Description

What is the opportunity?

As a Sales Support Representative, Life Insurance, you will act as a point of contact with brokers of Life Insurance policies. You will handle inquiries with high priority to ensure fast and effective service, providing superior sales support to achieve regional sales targets and contribute to Sales Consultant’s action plans.

What will you do?

1. Initiate and respond to calls from producers, providing product and administrative support, education, and training on quotations, contracting, application processes, product info, and RBC systems.
2. Manage all requirements of the new business process from quoting to application submission, and assist Sales Consultants in analyzing business blocks for additional premium opportunities.
3. Support marketing activities for Senior Sales Consultants, focusing on revenue generation strategies specific to each MGA.
4. Resolve customer inquiries and address complex issues with appropriate actions.
5. Establish relationships with key broker staff, assist in new producer setup, and conduct proactive follow-ups.
6. Collaborate with internal teams to provide seamless broker service.
7. Participate in call campaigns as needed.
8. Train brokers and their teams on our systems and tools to enhance their sales capabilities.

What do you need to succeed?

Must-have

• Bilingual in English and French, with strong written skills in both languages.
• Professional customer service skills, with the ability to listen, establish rapport, and find solutions.
• Ability to work independently and in diverse teams.
• Excellent organizational skills, initiative, and proactivity.
• Strong negotiation, impact, influence, and analytical thinking skills.

Nice-to-have

• Knowledge or experience in the insurance industry and/or life insurance.
• LLQP License (asset).
• Post-secondary education or equivalent.
• Proficiency with Microsoft Suite and quick learner of new systems.

What’s in it for you?

We value growth, collaboration, and community impact. Our benefits include a comprehensive Total Rewards Program, competitive compensation, bonuses, flexible benefits, and stock options where applicable. Join a dynamic, supportive team with opportunities across various roles and locations. RBC supports flexible work arrangements based on role requirements.

Hybrid work model applies.

LI-ML1

Skills: Customer Knowledge, Customer Service, Problem Solving, Sales Opportunities, Communication, Perseverance, Product Knowledge, Sales Support, Teamwork.

Location: 1 PLACE VILLE MARIE, MONTRÉAL, CANADA

Hours: 37.5/week

Type: Full-time, Salaried

Posted: 2025-06-27

Application Deadline: 2025-07-28, 11:59 PM

RBC is committed to diversity and inclusion, fostering a respectful and supportive workplace for all employees.

Join our Talent Community to stay updated on career opportunities at RBC.