Sales Support Representative, RBC Insurance

0000050824 RBC Life Insurance Company; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A financial services firm in Montreal is seeking a Sales Support Representative for Life Insurance. The role involves providing exceptional support to brokers, managing inquiries, and facilitating sales processes. The ideal candidate will be bilingual in English and French with strong customer service and organizational skills. A comprehensive Total Rewards Program and flexible work arrangements are offered.

Benefits

Comprehensive Total Rewards Program

Opportunities for professional growth

Flexible work arrangements

Qualifications

• Must be bilingual and possess strong customer service skills.
• Ability to work independently and manage multiple tasks.
• Strong negotiation and problem-solving abilities.

Responsibilities

• Provide sales support and service to brokers.
• Manage the new business process from quoting to application submission.
• Establish relationships with key brokers and train their teams.

Skills

Bilingual in English and French

Strong written skills in both English and French

Professional customer service skills

Excellent organizational skills

Strong negotiation and analytical thinking skills

Education

Post-secondary education or equivalent

Tools

Proficiency with Microsoft Suite

Job description

Job Description

What is the opportunity?

As a Sales Support Representative, Life Insurance, you will act as a point of contact with brokers of Life Insurance policies. You will handle each broker’s inquiry with high priority to ensure they receive fast and effective service. Your role will include providing superior sales support and service to brokers to achieve regional sales targets and contribute to Sales Consultant’s action plans.

What will you do?

• Initiate and respond to calls from producers, providing product and administrative support, education, and training on quotations, contracting, application processes, product information, and RBC systems.
• Manage all requirements of the new business process from quoting to application submission, and assist Sales Consultants in analyzing business blocks and identifying upselling opportunities.
• Support marketing activities for Senior Sales Consultants, assisting with revenue generation strategies specific to each MGA (Managing General Agent).
• Resolve customer inquiries and handle complex issues appropriately.
• Establish relationships with key broker staff, assist in new producer setup, including proactive calling and follow-up.
• Collaborate with internal partners to provide seamless service to brokers.
• Participate in call campaigns as needed.
• Train brokers and their teams on our systems and tools to enhance their sales capabilities.

What do you need to succeed?

Must-have

• Bilingual in English and French, as you will serve clients and partners across Canada.
• Strong written skills in both English and French.
• Professional customer service skills, with the ability to listen, establish rapport, and find solutions.
• Ability to work independently and with diverse teams.
• Excellent organizational skills, initiative, and proactivity.
• Strong negotiation, impact, influence, and analytical thinking skills.

Nice-to-have

• Knowledge or experience in the Insurance industry and/or Life Insurance.
• LLQP License is an asset.
• Post-secondary education or equivalent.
• Proficiency with Microsoft Suite and quick learner of new systems.

What’s in it for you?

We thrive on challenges, growth, and collaboration to deliver trusted advice that helps our clients and communities prosper. We value each other, support professional growth, and aim for mutual success.

• A comprehensive Total Rewards Program including bonuses, flexible benefits, competitive salary, commissions, and stock options where applicable.
• Work in a dynamic, collaborative, and high-performing team.
• Supportive management committed to your career development.
• Opportunities across various businesses and locations.
• Access to RBCI software tools to enhance productivity.

RBC supports flexible work arrangements, contingent on meeting technological and confidentiality requirements, to be discussed with the Hiring Manager.

LI-ML1

Job Skills: Customer Knowledge, Customer Service, Problem Solving, Sales Opportunities, Communication, Perseverance, Product Knowledge, Sales Support, Teamwork.

Address: 1 Place Ville Marie, Montréal, Canada

Work hours: 37.5/week

Employment Type: Full-time

Platform: Insurance

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-06-27

Application Deadline: 2025-08-08, applications accepted until 11:59 PM the day before.

At RBC, we promote an inclusive workplace with diverse perspectives, fostering respect, belonging, and opportunity for all.

Join our Talent Community

Stay informed about career opportunities at RBC by signing up for updates on jobs, tips, and recruitment events. Discover how we use our passion to enhance client and community well-being at jobs.rbc.com.