Sales Support Representative, RBC Insurance

0000050824 RBC Life Insurance Company; Longueuil; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading insurance provider in Longueuil is seeking a Sales Support Representative to provide exceptional service to brokers. The role involves managing inquiries, resolving complex issues, and supporting sales consultants. Bilingual skills in English and French are essential. The organization offers a comprehensive rewards program and fosters a collaborative work environment.

Benefits

Comprehensive Total Rewards Program

Flexible benefits

Supportive management

Qualifications

• Excellent written skills in both English and French.
• Ability to work independently and with diverse teams.
• Strong rapport-building and solution-finding abilities.

Responsibilities

• Act as a point of contact with brokers of Life Insurance policies.
• Provide sales support and service to meet regional targets.
• Train brokers on systems and tools to enhance sales capabilities.

Skills

Bilingual in English and French

Professional customer service skills

Excellent organizational skills

Strong negotiation and analytical thinking skills

Education

Post-secondary education or equivalent

Tools

Microsoft Suite

Job description

Job Description

What is the opportunity?

As a Sales Support Representative, Life Insurance, you will act as a point of contact with brokers of Life Insurance policies. You will handle each broker’s inquiry with high priority to ensure they receive fast and effective service. Your role includes providing superior sales support and service to brokers to achieve regional sales targets and contribute to Sales Consultant’s action plans.

What will you do?

• Initiate and respond to calls from producers, providing product and administrative support, education, and training on quotations, contracting, application processes, product information, and RBC systems.
• Manage all requirements of the new business process from quoting to application submission, and assist Sales Consultants in analyzing business blocks and identifying additional premium opportunities.
• Provide marketing support to Senior Sales Consultants, assisting with revenue-generating activities tailored to each MGA (Managing General Agent) strategy.
• Resolve customer inquiries and determine appropriate actions for complex issues.
• Establish relationships with key broker staff. Assist in new producer setup, including proactive calling and follow-up.
• Collaborate with internal partners to provide seamless service to brokers.
• Participate in call campaigns as needed.
• Train brokers and their teams on our systems and tools to enhance their sales capabilities.

What do you need to succeed?

Must-have

• Bilingual in English and French, with excellent written skills in both languages.
• Professional customer service skills, with a talent for listening, rapport-building, and solution-finding.
• Ability to work well independently and with a diverse team.
• Excellent organizational skills, initiative, and proactivity.
• Strong negotiation, impact, influence, and analytical thinking skills.

Nice-to-have

• Knowledge or experience in the Insurance industry and/or Life Insurance.
• LLQP License is an asset.
• Post-secondary education or equivalent.
• Proficiency with Microsoft Suite and quick learner of new systems.

What’s in it for you?

• A comprehensive Total Rewards Program including bonuses, flexible benefits, competitive salary, commissions, and stock options where applicable.
• Work in a dynamic, collaborative, and high-performing team.
• Supportive management committed to your growth.
• Access to diverse job opportunities across businesses and locations.
• Tools to enhance productivity.

RBC supports flexible work arrangements, contingent upon meeting technological and confidentiality requirements, which will be discussed with the Hiring Manager.

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Skills: Customer Knowledge, Customer Service, Problem Solving, Sales Opportunities, Communication, Perseverance, Product Knowledge, Sales Support, Teamwork.

Additional Job Details

Address: 1 PLACE VILLE MARIE, MONTRÉAL, CANADA

Work hours: 37.5/week

Employment Type: Full-time

Platform: INSURANCE

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-06-27

Application Deadline: 2025-08-08, 11:59 PM

We are committed to diversity and inclusion, fostering a respectful and supportive workplace for all employees.