Sales Support Internship

Kaizen Lab Inc.; Pointe-Claire; Hybrid; CAD 20,000 - 27,000; Full time

Benefits offered by this job

Competitive group insurance

RRSP matching

Learning and development funding

Hybrid work model

Team events

Job summary

Mint Green Group, a leading North American distributor of sports and lifestyle brands, is seeking a reliable intern to join the Sales Support team. You will support data entry, respond to customer inquiries, and assist with order details while learning ERP platforms like NetSuite and NuOrder.

You will work in a hybrid model (3 days in office, 2 remote) and gain exposure to wholesale distribution, reports, and daily coordination with sales reps and customers.

Qualifications

• Currently enrolled in, or recently graduated from, a post-secondary program (Business, Administration, or related field an asset)

Responsibilities

• Assist with data entry and respond to customer and sales rep inquiries.
• Help manage order details and support use of NetSuite and NuOrder.
• Prepare reports and assist team with day-to-day administrative tasks.

Skills

Interpersonal skills

Written & verbal communication

Team player

Detail-oriented

Excel data management

Customer service

Education

Post-secondary program in Business/Administration

Tools

NetSuite

NuOrder

Job description

Note To All Interested Candidates:

Character matters.

Sure, we're looking for an all-star player who has the chops and the experience to take this role by the horns and run with it. But talent alone doesn't cut it for us.

Our actions are guided by our values of Respect, Commitment, Creativity, Teamwork and Fun. These aren't just words to us but are values we push ourselves to work by and inspire in others.

We're a passionate group of hard-working people, obsessed about sales and service.

We know nothing matters more than a happy customer and that saying "that's not my job" gets us nowhere.

We know how fun it feels to win, and love pushing ourselves towards that rush.

As a leading sports-lifestyle distribution company with over 52 years of success under our belts, we're firing on all cylinders to take our company to the next level with a growing stable of world-class brands.

The good news? YOU could be a part of it.

REPORTS TO: Sales Support Team Lead

LOCATION: Pointe-Claire (Montreal)

POSITION: 3-month Full-time Paid Internship; Hybrid Work Model (3 days in office, 2 days remote)

POSITION SUMMARY:

This is a full-time, paid, three-month internship reporting to our Sales Support Team Lead. You'll get hands‑on exposure to wholesale distribution, work closely with the team, and support sales reps selling products from world-renowned brands in sports and lifestyle.

We're looking for a reliable, organized intern to support our Sales Support team. In this role, you'll assist with data entry, respond to customer and sales rep inquiries, help manage order details, and support the use of platforms like NetSuite and NuOrder. You'll also help prepare reports and assist team members with day‑to‑day administrative and coordination needs.

ESSENTIAL FUNCTIONS:

• Provide support for Canadian team as needed by the Team Lead and Sr. Manager.
• Ensuring the smooth and accurate execution of order entry, including the correct application of discounts and commissions.
• Become a NuOrder & NetSuite expert, to provide customers and reps with support using the platform to manage their business with greater independence.
• Provide timely and helpful responses to customers and sales reps, moving them from problem to resolution with minimal stress.
• Be proactive in identifying recurring issues and elevating these issues to the team.
• Prepare and research return authorization/warranty requests from customers.
• Work with colleagues on Sales Support Team to ensure we maximize efficiencies with processes.
• Attend regular meetings with department staff to discuss expectations and address team concerns.
• Plan and track progress of customer order pool and other key customer service metrics.
• Answering customer phone calls and returning voicemails.
• Communicate with Sales Support Coordinators and Sales Reps about customer inquiries we are sending them for resolution.

SKILLS AND EXPERIENCE:

• Currently enrolled in, or recently graduated from, a post-secondary program (Business, Administration, or related field an asset)
• Strong interpersonal and communication skills, both written and verbal
• Positive, team-oriented attitude with a willingness to learn and take direction
• Comfortable working in a fast-paced environment with shifting priorities
• Detail-oriented, with a focus on accuracy when handling order data and customer information
• Interest in developing Excel and data management skills
• Familiarity with NetSuite, NuOrder, or similar order management/ERP platforms is an asset, but not required
• Ability to manage multiple tasks and follow up on outstanding items independently
• Comfortable answering phones and communicating directly with customers and sales reps

WHY JOIN MINT GREEN GROUP?

Mint Green Group is a trusted North American distributor and growth partner for some of the world's most recognized sports and lifestyle brands. We combine the entrepreneurial pace and accountability of an independent organization with the opportunity to represent iconic global brands.

At Mint Green, we believe in doing the right thing, bringing the right mindset, keeping the bar high, and doing work that makes us proud. If you are excited by the opportunity to take ownership, build strong partnerships, and contribute to a team that takes personal responsibility in driving excellence, we would love to hear from you!

Some of what we offer:

• Competitive group insurance plan - Top of the line health & dental coverage with competitive rates & Mint covers 50% of premium costs.
• Investing in your future - RRSP matching plus at-source contributions to your TFSA and RRSP.
• Professional growth support - Dedicated funding for learning and development.
• Meaningful employee experience - Budgeted activities, events, and services designed to truly engage our team based on real employee feedback.
• Recognition & rewards - We celebrate individual contributions through equitable, competitive compensation, company-wide bonuses, and ongoing performance and salary reviews.
• Exceptional onboarding - A best-in-class program that helps you integrate quickly, ramp up faster, and start making an impact right away.
• Hybrid work model - we embrace a balance of in-office & remote work that complements employee wellbeing, collaboration & productivity.

Mint Green Group is committed to providing an inclusive and accessible recruitment experience. Accommodations are available upon request throughout the recruitment process.