Sales Support Graphic Artist

Sterling Marking Products Inc.; London; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Graphic Designer where you will play a crucial role in supporting sales and customer service initiatives. This permanent full-time position offers a dynamic work environment where you will collaborate with various stakeholders to deliver exceptional graphic design solutions. You will be responsible for managing client relationships, coordinating projects, and utilizing your design skills to enhance marketing efforts. Enjoy a supportive team atmosphere with regular team events and a commitment to work-life balance. If you are passionate about design and eager to make an impact, this opportunity is perfect for you.

Benefits

Supportive team environment

Team events like BBQs and holiday parties

Free on-site parking

Access to Employee Assistance Program (EAP)

Extended health benefits

Pension plan eligibility after one year

Qualifications

• Strong portfolio showcasing graphic design capabilities.
• Detail-oriented with effective communication skills.

Responsibilities

• Support sales and customer service by managing projects and client communications.
• Assist with graphic design initiatives and maintain customer websites.

Skills

Graphic Design

Production Printing Knowledge

Interpersonal Skills

Written Communication

Organizational Skills

Presentation Skills

Attention to Detail

Self-Motivated

Team Player

French Proficiency

Education

Degree/Diploma in Graphic Design

College or University Graduate

Tools

Adobe Creative Cloud Suite

Microsoft Office

Job description

Status: Permanent Full-time Monday to Friday – Salaried

Job Posting Date: 1-May-2025

Location: On-site role in London, ON

Department: Sales Support / Customer Service

Reports to: Marketing & Customer Service Manager – Supervised by Director of Manufacturing

Purpose of the Role

• Work directly with sales support stakeholders and key customers to understand and interpret customer needs and product details, including image manipulation.
• Support graphic design initiatives in Marketing department and client-facing programs.

Qualifications

• Graphic Design training and knowledge for print and/or physical media.
• General knowledge of production printing and signage (offset, digital, wide format/signage) and workflow processes. Detail-oriented with the ability to handle administrative tasks efficiently.
• Strong interpersonal skills for effective communication with teammates and clients.
• Understanding of customer relationship and service best practices.
• Effective written communication skills.
• Ability to work with minimal supervision.
• Exceptional organizational and follow-through skills.
• Presentation skills in online and in-person environments.
• Highly detail-oriented, task-focused, and self-motivated.
• Ability to thrive in a fast-paced, multi-task environment.
• Degree/diploma in Graphic Design or demonstrated design capabilities through a strong portfolio.
• Proficient in Adobe Creative Cloud Suite (Illustrator, Photoshop, InDesign, Acrobat).
• Proficient in Microsoft Office programs, especially Outlook, Excel, and Word.
• Team player with the ability to report to and delegate from multiple stakeholders.
• Prompt, reliable attendance and professional appearance.
• College or University graduate.
• French proficiency is an asset.

Key Accountabilities

Customer Service

• Set goals and develop action plans to achieve them.
• Assist with large project management, including direct shipping to clients, distributions, and kitting.
• Coordinate information, samples, proofs, and pricing via email, phone, and in-person meetings.
• Enter orders for print and signage products.
• Prepare informal and formal quotes and assist with special proposals.
• Coordinate pricing from various sources, ensuring proper margins and striving to increase them based on market conditions.
• Manage sample production and approval processes.
• Coordinate dynamic graphical templates and activities with outside vendors.
• Ensure effective communication between clients and internal stakeholders.
• Assist with online meetings and demonstrations.
• Maintain product information, pricing, and production details by customer and product.
• Participate in project success evaluations and sales reporting.
• Review open order reports to ensure accuracy and timely fulfillment.

Operations / Website Development

• Set goals and maintain task lists.
• Assist with administrative tasks, onboarding, and development of client projects and branded websites.
• Maintain customer websites from order generation to final payment.
• Use Adobe Suite to work with images for branded websites.
• Learn and operate our CMS for website development and editing.
• Maintain project documents according to best practices and policies.
• Create goals to keep projects on schedule, solve problems, and follow up through all customer cycle stages.
• Conduct face-to-face meetings with clients as needed to support sales and strengthen relationships.
• Perform other graphic design projects as assigned.

Benefits & Perks

• Supportive team environment with an open-door policy.
• Team events like BBQs, pizza lunches, holiday parties, and more.
• Located in Northwest London near restaurants, shopping, and green spaces.
• Monday to Friday schedule with no weekend shifts, supporting work-life balance.
• Free on-site parking.
• Access to Employee Assistance Program (EAP).
• Extended health benefits and pension plan eligibility after one year.