Sales Support Executive

Polar Puffs & Cakes Pte Ltd; Alberta; On-site; CAD 40,000 - 55,000; Full time

Job summary

A local bakery and café is seeking a Sales Support Specialist to assist the sales team with order processing and customer inquiries. The ideal candidate should have experience in sales support or customer service, possess strong organizational skills, and be proficient in MS Office. Responsibilities include coordinating with departments for order fulfillment and maintaining records. This position requires a commitment to a professional work environment in Alberta, Canada.

Qualifications

• Previous experience in a sales support, customer service, or administrative role preferred.
• Strong organizational and multitasking skills with attention to detail.
• Excellent written and verbal communication skills.

Responsibilities

• Support the sales team with order processing, quotation preparation, and follow-ups.
• Respond to customer inquiries via phone, email, or chat promptly and professionally.
• Maintain and update customer records, sales data, and product inventory in the CRM system.

Skills

Sales support experience

Customer service

Organizational skills

Multitasking skills

Communication skills

Proficiency in MS Office

Tools

CRM systems

Job description

Responsibilities

• Support the sales team with order processing, quotation preparation, and follow-ups.
• Respond to customer inquiries via phone, email, or chat promptly and professionally.
• Maintain and update customer records, sales data, and product inventory in the CRM system.
• Coordinate with internal departments (e.g., logistics, finance, production) to ensure timely order fulfilment.
• Assist in preparing sales reports, presentations, and documentation for client meetings.
• Track and manage sales leads and ensure timely communication.
• Help resolve customer complaints or issues and escalate when necessary.

Qualifications

• Previous experience in a sales support, customer service, or administrative role preferred
• Strong organizational and multitasking skills with attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in MS Office (Excel, Word, Outlook, Teams) and familiarity with CRM systems.
• Ability to work both independently and as part of a team.
• Commitment to a 5-day work week in professional business attire.
• Undertake ad-hoc tasks and responsibilities as required to support business needs.