Sales Support Associate I

JARAL FASHIONS; Mirabel; On-site; CAD 24,245 - 30,307; Part time

Benefits offered by this job

Medical insurance

Dental insurance

401(k)

Paid parental leave

Job summary

JARAL FASHIONS is hiring a Sales Support Associate in Mirabel, Quebec. The role emphasizes customer service, operating POS systems, and maintaining store organization. Ideal candidates have retail experience and strong communication skills.

Responsibilities include welcoming clients, managing stock, and supporting visual merchandising. The company offers a competitive pay range of $17.60 to $22.00 per hour along with benefits such as medical and dental insurance.

Qualifications

• 1+ year of previous retail experience, preferably in luxury retail.
• Current knowledge of fashion trends and competition.
• Strong communication and customer service skills.

Responsibilities

• Welcome clients with warmth and professionalism.
• Maintain POS and cash wrap organization.
• Manage stock levels and execute visual merchandising.

Skills

Retail experience

Customer service skills

Attention to detail

Ability to multitask

Fashion knowledge

Tools

POS systems

Basic computer skills

Job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The Sales Support Associate role is an integral part of the store’s overall success and efficiency. This position requires direct attention to our brand commitment when servicing customers, leaving a lasting impression through friendly, efficient interactions at the cash wrap and a well‑maintained sales floor. Accurate and effective work, supporting the flow of product from receipt through the point of sale, is essential.

Key Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Requirements

• 1+ year of previous retail experience (cashier, stock, or sales), preferably in a luxury retail service environment. A combination of education and experience will be considered.
• Current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), walkie‑talkie use, and the ability to read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast‑paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Schedule

Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy seasons, and high‑traffic retail days (including public holidays).

Physical Demands

Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally) and to climb, bend, kneel, and maneuver on the sales floor and in the stockroom.

Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value‑added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing With Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom‑line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high‑tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future‑oriented; can articulate credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Base Pay Range

$17.60‑$22.00 per hour

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance

Coach is an equal‑opportunity and affirmative‑action employer. All employment decisions are based on qualifications as they relate to the requirements of the position and are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

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