Sales Associate II

JARAL FASHIONS; Toronto; On-site; CAD 34,880 - 42,632; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a driven sales associate in Toronto to represent the brand, deliver luxury service, and build client relationships. You will use POS systems, social media tools, and personalization to drive sales while maintaining store operations and brand standards.

Flexibility for nights and weekends is required; previous luxury retail and live-stream experience are a plus. Competitive base pay and benefits available.

Qualifications

• 1+ years of sales experience in luxury retail or related field
• Experience with POS operation and basic tech (iPad/laptop)
• Strong English language proficiency
• Ability to work in a fast-paced environment
• Luxury retail background and social media savvy a plus

Responsibilities

• Represent Coach as a brand ambassador, adhering to style and service standards
• Build lasting client relationships through styling and fashion advice
• Drive sales through cross-selling and tailored recommendations
• Utilize mobile POS, clienteling tools, and social platforms to capture data and encourage repeat purchases
• Develop and execute personal sales plans; meet or exceed KPIs
• Source new customers and follow up to close sales
• Maintain energy on the floor and adapt selling techniques
• Process daily operations (cash wrap, inventory, replenishment)
• Keep sales floor and stockroom clean and organized
• Handle transactions (purchases, returns, exchanges, online pickups)
• Support inventory cycles and product movement
• Assist teammates and foster a collaborative environment
• Participate in brand initiatives and trainings
• Welcome feedback and maintain professional demeanor

Job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry’s commitment to equity, inclusion, and diversity.

Key Responsibilities

• Represent Coach as a brand ambassador, adhering to Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short‑form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Required Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors. A combination of education and experience will be considered.
• Experience with POS operation, basic computer proficiency (iPad/laptop, mobile POS), walkie‑talkie use, ability to read price/release sheets.
• Strong English language proficiency.
• Ability to work in a fast‑paced environment.
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills (preferred).
• Strong English language proficiency (for EU).

Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).

Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions.
• Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers; uses customer information for improvements.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture.
• Drive for Results: Can be counted on to exceed goals successfully; very bottom‑line oriented.
• Interpersonal Savvy: Relates well to all kinds of people, builds appropriate rapport, builds constructive and effective relationships.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions.
• Building Effective Teams: Blends people into teams when needed; shares wins and successes; fosters open dialogue.

Equal Employment Opportunity

Coach is an equal opportunity and affirmative action employer. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Base Pay Range

$17.60 - $22.00

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401 (K)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance

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