Sales Support Associate

TechAlliance of Southwestern Ontario, London Economic Development Corporation; Windsor; Hybrid; CAD 43,000 - 65,000; Full time

Benefits offered by this job

Career development

Health benefits

Volunteer day

Pension plan

Employee discounts

ERGs & mentorship

Job summary

Canada Life is seeking a Sales Support Associate to assist our sales team across Windsor, London and Kitchener field offices. The role emphasizes understanding the sales process, using multiple systems, and ensuring timely proposal processing for partners.

You will support renewals, identify opportunities for the sales team, and back up colleagues as needed. Strong English communication, post-secondary education, and numerical skills are essential.

Qualifications

• Strong verbal and written communication in English; French is an asset.
• Post-secondary education.
• Strong critical thinking skills with an analytical approach.
• Adept with numbers, formulas and ability to read, compare and understand data.
• Understanding the end-to-end sales process and how each part of the process impacts the next.

Responsibilities

• Understand the sales process and participate in processing the business with excellence.
• Work with all systems required for Sales Support Associate responsibilities in sales and renewal processes.
• Collaborate with Sales team to ensure proposals are processed and released timely to partners.
• Understand and participate in renewals; prepare renewals.
• Acknowledge and raise opportunities to the sales team.
• Provide back-up support to other positions on the team as required.
• Take on ad-hoc assignments when needed.

Skills

English

French a plus

Analytical thinking

Numerical skills

Sales process knowledge

Excel

MS Office 365

Team player

Attention to detail

Problem solving

Independent work

Organizational skills

Education

Post-secondary education

Tools

RS4

ARC

Salesforce

Job description

Select how often (in days) to receive an alert:

*This role can be in our Windsor, London and Kitchener field offices.

This role works closely with and supports our sales team. The Sales Support Associate must be able to interact with these constituents including our advisors in an educated and informed manner. They must understand the “why” behind the “how” and have strong critical thinking skills.

What you will do:

• Ability to understand the sales process and participate in the processing of the business with excellence
• Ability to work with all systems required for the Sales Support Associate accountabilities of the sales and renewal process
• Works with Sales team to ensure that proposals are processed and released in a complete and timely manner to our business partners
• Understand the renewal process and participate preparing renewals is key
• Acknowledging and raising any opportunities to the sales team
• Willingness to take on ad-hoc assignments when needed
• Ability to understand the sales process and participate in the processing of the business with excellence
• Ability to work with all systems required for the Sales Support Associate accountabilities of the sales and renewal process
• Works with Sales team to ensure that proposals are processed and released in a complete and timely manner to our business partners
• Understand the renewal process and participate preparing renewals is key
• Processing Agent of Record changes
• Helping new advisors set up broker contracting
• Acknowledging and raising any opportunities to the sales team
• Provide back-up support to other positions on the team as required
• Willingness to take on ad-hoc assignments when needed

What you will bring:

• Strong verbal and written communication skills in English. French is an asset.
• Post-secondary education
• Strong critical thinking skills with an analytical approach
• Adept with numbers, formulas and ability to read, compare and understand data
• Understanding the end-to-end sales process and how each part of the process impacts the next
• Intermediate to advanced skill in Excel, with a keen ability to learn and work within other software programs (RS4, ARC, Salesforce, etc.)
• Comfortable using MS Office 365 (One Note, One Drive, Word, Teams, and Outlook)
• Strong organizational and time management skills with the ability to handle multiple tasks and meet deadlines.
• Attention to detail is key to succeed in this role
• Good problem-solving skills
• Ability to work independently as well as in a team environment.
• Knowledge of the group benefits industry would be considered an asset.
• We offer a challenging, team-oriented work environment, competitive income and benefits, and opportunities for professional and personal development and growth.

The base salary for this position is between $43,400 - $65,100 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’reunited by a shared purpose: to improve the financial,physicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annuallytowardseducation reimbursement.
• Health & Wellness:Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well-being.
• Time Off:In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.
• Financial Security:Company-matching pension plan,share ownership program andadditionalinvestment options.
• Rewards and Recognition:Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis onCommunity:We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents.

We’recommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Lifewould like to thank all applicants, however only those who qualify for an interview will be contacted.

Location

Windsor Ontario, ON, CA, N8W 5K8

Kitchener Ontario, ON, CA, N2P 0C6

London, ON, CA