Sales Support /Administrative Assistant-EN

Noramco; Saskatoon; On-site; CAD 40,000 - 55,000; Full time

Job summary

A dynamic energy company in Saskatoon seeks a Sales Support / Administrative Assistant to facilitate sales operations and manage customer inquiries. The role requires strong organizational skills, a positive attitude, and proficiency in Microsoft Office. This position offers potential for growth within a vibrant work culture. Competitive salary and a range of benefits available.

Benefits

Flexible group insurance plan

Free health resources (Telemedicine, EAP)

Group RRSP with employer contribution

Postsecondary Scholarship Program

Years of Service Recognition Program

Qualifications

• Minimum 1-2 years of related experience.
• Energetic and positive professional attitude.
• Strong ability and desire to develop and grow skills.
• Product knowledge is an asset.

Responsibilities

• Support the sales team with back-end tasks to enhance productivity.
• Manage billing and credit processes accurately.
• Handle reception tasks and customer inquiries professionally.
• Engage in constant product knowledge improvement.

Skills

Communication skills

Organizational skills

Team player

Flexibility and adaptability

Stress management

Education

Grade 12 minimum

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Sales Support /Administrative Assistant

Status

Regular, Full time

Location:

Saskatoon, Saskatchewan

Job Description

Reporting To:

Business Centre Manager, Saskatoon

Key Accountabilities

(50%) Support the sales team by performing back-end tasks. The objective is to allow salespeople to focus on sales more efficiently and productively, targeting an increase in sales Return on Investment (ROI) and customer satisfaction.

(20%) Billing and Credit management: Invoicing all outgoing shipments and pickups, empty reel returns, material and or miscellaneous credits.

(10%) Reception: Answers all inbound phone calls from customers and suppliers in a professional and timely manner, and redirects calls to appropriate departments.

(10%) Constantly and consistently engage in activities to improve personal product knowledge, technical expertise and sales fundamentals to better perform sales functions and provide added value to customers.

(10%) Company Expense Administration: Processes business expenses in Workday Software and ensures accuracy and timeliness. Cash Sale Deposit and reconciliation.

Main Responsibilities

• Ensure all job functions are performed in accordance with the Corporate (SPI) Manual.
• Assist in, where necessary, the various functions in office sales and administration, including:
• Liaise with operations and purchasing personnel while entering orders.
• Enter pricing quotations for customers, request vendor price and delivery (P&D) quotations and following up on every quote, when necessary.
• Administer the opening of new accounts and maintaining existing customer-account databases. (Changes in contact information, billing and shipping address, company name, etc.)
• Provide information updates, and solve problems when needed, on shipments sent to customers and incoming shipments from manufacturers to support sales personnel.
• Process Return Merchandise Authorization (RMA) and Reel Return paperwork.
• Ensure proper administration in the management of freight claims and reel returns.
• Run Customer Sales Report for sales team.
• Keep note of non-stock items frequently requested and share findings with sales team and purchasing.
• Track no-charge “penny” reels and paid reels according to your branch’s policy.
• Perform over-the-counter sales if your branch supports it.
• Investigate orders considered dated (as per management, administration or sales team’s instructions) and find if there is any action required to finalize them.
• Look after the accounts of those salespeople on vacation and/or holidays.
• Work respectfully and diligently to grow existing business by promoting Noramco products and consistently offering our expertise and service.
• Deal with every customer complaint in an expedient manner and ensure they are satisfied with our resolution.
• Answer telephone and direct calls appropriately.
• Receive and sort mail and deliveries.
• Prepare deposits, account payables, freight claims, and daily summaries.
• Manage and secure counter cash and counter cash sales documents according to company procedures.
• Process paperwork from counter and warehouse for invoicing.
• Complete all office processes including computer functions and supplier accounts within the required timelines.
• Balance Petty Cash and ensure beginning and end of day procedures are completed on computer system.
• Continuously maintains technical knowledge to remain up to date on various product lines.
• Participates in the cyclical and annual physical inventory preparation and counting.
• Other assigned related tasks.
  
  

Qualifications

• Grade 12 minimum completed.
• Ideally 1-2 years of related experience.
• Excellent communication and organizational skills, Team player.
• Capability to work with minimal supervision.
• Energetic and positive professional attitude.
• Excellent stress management.
• Highly flexible and adaptable with strong organization and time management skills.
• Strong ability and desire to develop and grow skills.
• Good knowledge of Microsoft Office. (Word, Excel, OUTLOOK)
• Product knowledge is an asset.
  
  

This is a position with potential for growth.

What’s In It For You

We are a major player, involved in the energy transformation in Canada. Certified* as a Great Place to Work, we offer a dynamic work environment with great career opportunities. We promote autonomy and decision making.

What Sets Us Apart Is Our

• Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishmentsis part of our culture.
• A strong national network offering real opportunities to grow: our people make the difference.
  
  

Among Our Benefits

• Flexible group insurance plan customizable to your needs.
• Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).
• Group RRSP with employer contribution and TFSA.
• Postsecondary Scholarship Program for our employee’s children.
• Charging terminals available at our facilities.
• Years of Service Recognition Program.
  
  

Come build your career with us, a growing network where our people make it happen!

Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.

• It is a certification within a larger organization.