Sales Support

Guillevin International; Calgary; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading distribution company in Calgary is seeking a dynamic individual for the SalesSupport role. Responsibilities include providing excellent customer service, resolving issues, and developing professional relationships. The ideal candidate has a minimum of Grade 12 education and strong communication skills, with opportunities for career growth and development in a supportive work environment.

Benefits

Annual profit-sharing

Flexible group insurance plan

Free health resources

Group RRSP with employer contribution

Postsecondary Scholarship Program

Qualifications

• 1-2 years of related experience preferred.
• Interest in sales duties and inventory management.
• Capability in performing administrative tasks.

Responsibilities

• Provide superior customer service via various communication channels.
• Assist in resolving customer service issues promptly.
• Develop professional relationships with customers.

Skills

Strong communication and people skills

Initiative

Knowledge of Microsoft Office

Desire to develop and grow skills

Good knowledge of English and/or French

Education

Grade 12 minimum

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

This is a multi-function role in a Business Centre.Reporting to the Business Centre Manager, the person in the SalesSupport role should be a dynamic self-motivated individual ready to work in a fast-paced team environment and capable of providing superior customer service to our valued customers.

MAIN RESPONSABILITIES:

• Provide superior customer service communication via telephone, email and/or other communication by promptly and professionally assisting with customers' needs;
• Respond to customers' inquiries in a timely manner, with assistance from other team members if needed;
• Develops a professional relationship with customers and/or vendors as per criteria establishes by the Manager;
• Takes necessary action to resolve customer service issues in a timely manner; follows up and verifies commitments are met afterwards;
• Proactively suggest associated and/or alternate products as needed;
• Quickly informs the appropriate person (Business Centre Manager, Outside Sales Representatives) of customer feedback with regards to price, products, services, etc.
• Assist with other administration duties required for the successful running of the Business Centre on a 'as needed' basis, (ex: receive and sort mail, prepare deposits, account payables, freight claims, processing paperwork for invoicing, cash reconciliation and other assigned tasks);
• Takes a proactive approach to enhancing their technical knowledge through available training on various product lines and learning opportunities;
• Support in other tasks as needed (purchasing / inventory management).

QUALIFICATIONS:

• Grade 12 minimum completed; Ideally 1-2 years of related experience;
• Strong communication and people skills, initiative;
• Good knowledge of Microsoft Office (Word, Excel, OUTLOOK);
• Interest and capability in performing sales duties and purchasing / inventory management functions as needed;
• Good knowledge of English and/or French written and spoken;
• Strong ability and desire to develop and grow skills.

This is a position with potential for growth.

What’s in it for you

We are a major player, involved in the energy transformation in Canada. Certified * as a Great Place to Work, we offer a dynamic work environment with great career opportunities. We promote autonomy and decision making.

What sets us apart is our:

Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishmentsis part of our culture .

A strong national network offering real opportunities to grow: our people make the difference.

Flexible group insurance plan customizable to your needs.

Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).

Group RRSP with employer contribution and TFSA.

Postsecondary Scholarship Program for our employee’s children.

Charging terminals available at our facilities.

Years of Service Recognition Program .

Come build your career with us, a growing network where our people make it happen!

Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.

*I t is a certification within a larger organization .

Since its establishment in 1971 by Mr. George McNeil in Vancouver, BC, Noramco has steadily grown into one of the largest wire and cable distributors in Canada proudly serving customers from coast to coast in our nine strategically located branches.

Our unique business model has defined our culture as it encourages active participation from our employees in the Company’s success. Highly experienced employees work hand-in-hand in a spirit of cooperation and teamwork and are the determining factor in our ability to deliver excellent customer satisfaction. This shared dedication is nurtured by our commitment to the ongoing training and development of our people.

Noramco has recently been certified as a Great Place to Work, further highlighting the exceptional level of employee engagement demonstrated at every Noramco operation.