SALES SUPERVISOR - RETAIL

Overview

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.

Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia, and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Responsibilities

The Retail Supervisor assists the Retail Manager with daily operations of the Rock Shop, ensuring guest satisfaction, contributing to business growth, and maintaining standards.

1. Motivate employees daily with a positive attitude and open communication; provide verbal recognition, direction, and support.
2. Communicate with managers to evaluate work procedures, review standards, and identify efficiency improvements.
3. Train and empower employees to exercise good judgment in guest service, adhering to training standards.
4. Monitor and coach employees on performance, compliance, and workload.
5. Open & close the retail store.
6. Assess condition of fixtures and physical aspects of the Rock Shop; address minor equipment issues or call maintenance.
7. Inspect product levels and storage areas to ensure adequate stock and proper storage.
8. Organize visual merchandise displays to increase foot traffic and sales.
9. Supervise employees during stock, guest assistance, and sales to ensure policy adherence and positive guest experiences.
10. Contribute to financial growth by driving sales, managing expenses, and implementing profitability plans.
11. Assist in training and retaining sales staff to deliver excellent customer service and meet sales targets.
12. Innovate marketing strategies to promote new programs and increase sales and profits.
13. Perform other duties as assigned.

This description reflects essential functions but does not encompass all tasks that may be assigned.

Qualifications

Experience, Education, and Certifications

• Proven supervisory success in a fast-paced environment, with the ability to advance the business financially while focusing on human capital.
• Ability to make high-quality, complex decisions.
• Relevant standard education required.

Skills

• Strong leadership combined with technical skills to drive success.
• Adherence to health, safety, and food safety regulations.
• Excellent communication, listening, speaking, reading, and writing skills.
• Ability to understand and use technical/professional language to communicate complex ideas.
• Effective presentation skills for one-on-one and small group settings.

Physical Demands

• Ability to move throughout the workplace (standing, walking, kneeling, bending) for extended periods.
• Sitting for long durations.
• Repetitive arm, hand, and wrist movements.
• Verbal communication and sound perception.
• Manual dexterity and hand-eye coordination.
• Occasional lifting, pushing, pulling up to 10 pounds.
• Twisting body parts in circular motions.
• Tolerance to heat, cold, and noisy environments.
• Travel via auto or plane for extended periods.

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodations in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation during the application or assessment process, please notify Human Resources.

We appreciate all applicants' interest; only those selected for an interview will be contacted.

Additional Details

Hard Rock International promotes an inclusive workplace culture aligned with our motto LOVE ALL - SERVE ALL.

Contact Human Resources at hrnotify@hrcottawa.com for accommodation requests during the hiring process.